Phylicia Jackson
Flushing,NY
Summary
Recent Human Resource Management graduate with hands-on experience in customer service, caregiving, and administrative support. Skilled in communication, organization, and scheduling. Eager to begin a career in HR or office administration, with a strong willingness to learn and grow in a team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Member
McDonald's
Norristown, Pennsylvania
06.2021 - 09.2025
- Prepared and assembled menu items according to company standards.
- Operated kitchen equipment safely and efficiently during peak hours.
- Handled cash register transactions accurately and efficiently for customers.
Caregiver
Private Care
Manhattan, New York
11.2024 - 02.2025
- Monitored client health and reported changes to healthcare professionals.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Instructed family members on how to provide bedside care.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Consulted with client care team to continually update care plans.
Home Health Aide
Right At Home Healthcare Agency
Farmingdale, New York
12.2023 - 12.2024
- Monitored client health by tracking vital signs and reporting changes.
- Maintained a clean and safe environment for clients at home.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Tracked and reported clients' progress based on observations and conversations.
Overnight Stocker
Walmart
Newport News, Virginia
06.2022 - 09.2022
- Stocked shelves with merchandise to ensure optimal product availability.
- Monitored product expiration dates to prevent spoilage issues.
- Trained new staff on stocking procedures and safety protocols.
Quality Assurance Analyst
Alorica
07.2018 - 03.2020
- Participated in daily stand-up meetings to discuss project status and issues.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
Education
Bachelor of Science - Human Resources Management
University of West Indies, Mona Campus
Jamaica11-2022
Skills
- Time management
- Microsoft office
- Customer service
- Stock management
- Health care compliance
- Team collaboration
- Effective communication
- Problem solving
- Data management
- Analytical and critical thinking
Languages
English
Native/ Bilingual
Affiliations
- Attended HR webinars
- Helped organize small events.
- Peer Mentor
Certification
- Certified Lifeguard
- Certified Caregiver
References
References available upon request.
Timeline
Caregiver
Private Care
11.2024 - 02.2025
Home Health Aide
Right At Home Healthcare Agency
12.2023 - 12.2024
Overnight Stocker
Walmart
06.2022 - 09.2022
Team Member
McDonald's
06.2021 - 09.2025
Quality Assurance Analyst
Alorica
07.2018 - 03.2020
Bachelor of Science - Human Resources Management
University of West Indies, Mona Campus
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