Phylicia Knight
Newport News,VA
Summary
I'm been Insulator with over 2 years overseeing installation of insulation materials such as fiberglass and polyurethane. Trained in personal protective equipment protocols and hazardous materials handling. Explained complicated insulation issues and techniques to customers. Safely and independently constructed heating, cooling and ventilation systems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Insulator
Huntington Ingalls Industries
03.2021 - Current
- Efficiently coordinated with teams of other tradesmen on large scale projects.
- Assessed project scope, material requirements and blueprints to gain valid understanding of project details.
- Cultivated safety and efficiency at each work site by identifying potential hazards and promoting workplace safety to all team members.
- Set up and operated fabricating equipment to cut, bend and straighten sheet metal for insulation projects.
- Applied and handled insulating products such as foam, fiberglass and cloth with mud.
- Measured, cut and laid insulating blankets for water heaters and tanks.
- Protected team members and building users from harm by adhering to strict asbestos remediation procedures when locating, removing and sealing off old insulation.
Material Handler
AAFES
04.2015 - 12.2020
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Verified quantity and description of materials received by checking merchandise against packing list.
Sales Associate
Bath & Body Works
03.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Crew Team Member
McDonald's
03.2015 - 08.2015
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Server
Busch Gardens
01.2008 - 12.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Checked guests' identification before serving alcoholic beverages.
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL06.2016
High School Diploma -
Penn Foster Career School
Scranton, PA06.2011
Skills
- HVAC Knowledge
- Maintaining Clean Work Areas
- Forklift Operation
- Concise Time Management
- Insulation Installation
- Insulation Cutting and Measuring
- Workplace Safety
- Insulation Tools and Equipment
- Microsoft Word
- Microsoft Excel
- Retail Sales Customer Service
- Quality Assurance Controls
- Critical Thinking
- Document Control
- Data Evaluation
- Microsoft PowerPoint
- Customer Service
- Medical Terminology Understanding
- Verbal and Written Communication
- Medical Records and Documentation
- ICD-9 Coding
- Patient Information Verification
- Administrative Duties
- Insurance Eligibility
- Patient Rights
- Patient Admission Documents Processing
- Charting and Clinical Documentation
- Patient Data Management Systems
- Electronic Filing System Organization
- Maintain Patient Confidentiality
- Patient Flow Coordination
- Medical Release of Information ROI
- EMR Systems
- Medical Billing Code Accuracy
- Accounts Payable and Accounts Receivable
- Informational Releases
- Data Entry
- Transcribing Medication
- Case Management
- Computerized Maintenance Management Systems
- Medical Billing and Coding
Timeline
Insulator
Huntington Ingalls Industries
03.2021 - Current
Sales Associate
Bath & Body Works
03.2019 - 02.2020
Material Handler
AAFES
04.2015 - 12.2020
Crew Team Member
McDonald's
03.2015 - 08.2015
Server
Busch Gardens
01.2008 - 12.2014
Diploma - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
High School Diploma -
Penn Foster Career School
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