PHYLICIA PETTEWAY
Starke,FL
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Organized and detail-oriented with proven ability to effectively manage and motivate student learning. Collaborates with fellow professionals to promote stimulating learning environment. Offers strong organizational and student engagement skills. Well versed in educational standards and innovative teaching methods.
Overview
11
11
years of professional experience
Work History
Substitute Teacher
Bradford County School District
08.2021 - Current
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Monitored student progress and provided feedback to students, parents and school administrators.
- Incorporated technology into learning to enhance student engagement and learning.
Service and Engagement Team Lead
Target
10.2017 - 07.2021
- Developed and implemented dynamic communication strategies.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Summarized complicated topics into simple formats for better understanding.
- Created and maintained physical and electronic personnel records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Call Center Specialist
Dial America Marketing Inc
08.2015 - 01.2018
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
Human Resources Assistant
Trane Ingersoll Rand
02.2013 - 08.2015
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Education
High School Diploma -
Bradford High School
Starke, FL2008
Bachelor of Arts - Human Resources Management
Saint Leo University
Saint Leo, FL2021
Skills
- Presentation Design
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Adobe Systems Adobe Creative Cloud
- Course Development
- Classroom Teaching
- Institutional Policies
- Differentiated Instruction
- Curriculum Implementation
- Online Instruction
Timeline
Substitute Teacher
Bradford County School District
08.2021 - Current
Service and Engagement Team Lead
Target
10.2017 - 07.2021
Call Center Specialist
Dial America Marketing Inc
08.2015 - 01.2018
Human Resources Assistant
Trane Ingersoll Rand
02.2013 - 08.2015
High School Diploma -
Bradford High School
Bachelor of Arts - Human Resources Management
Saint Leo University
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