Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Phylicia Ramahn

Los Angeles,CA

Summary

I am a creative problem-solver in the Inglewood area, with a huge love for candles and gifting companies, located exactly 10 minutes from Lulu's Garden.


I am looking to work full-time closer to home at an amazing company like your own where I can apply my personal favorite joy of candle making to an actual company in need of my attention to detail and goal-oriented skills. Known for my reliability and ability to adapt, I have a successful track-record of driving business success through both my verbal and written communication with others. Although I have not worked at a candle warehouse specifically, I have worked in a variety of environments requiring great attention to detail, leadership skills, and ability to meet organizations goals in both the corporate world and for small businesses. I am a dedicated worker who believes in only showing up ready to do your best work and continue learning ways to deliver impactful solutions and enhance organizational performance. I have been studying candle making at home and it has since become a huge joy of mine; blending fragrances and handling various materials safely. Currently seeking to transition into a new field where these skills can be utilized and expanded upon. I am ready to bring the hard work and reliable dedication needed to enhance the needs your corporation is seeking for its continued success. You will not be disappointed.

Overview

7
7
years of professional experience

Work History

Shift Lead

Bubbles Pet Spa
11.2023 - Current
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Increased repeat business with personalized care and attention to each dog''s unique needs.
  • Strengthened client relationships by consistently delivering exceptional grooming services, leading to repeat business and positive referrals.
  • Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
  • Safely handled various breeds of dogs (inc. 80+lbs), ensuring their comfort throughout each service.
  • Answering phones and emails related to new price packaging deals, discounts, and special events.

Server

Chili's Grill & Bar Restaurant
09.2021 - 11.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to detail and customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Rescue Volunteer

Rescue Me Pets
03.2018 - 11.2023
  • Developed strong relationships with local rescue organizations, coordinating transfers of animals in need of specialized care or rehabilitation services.
  • Implemented comprehensive animal care protocols, resulting in healthier animals and reduced instances of illness.
  • Improved adoption rates by creating engaging profiles and showcasing available animals on social media platforms.
  • Streamlined the intake process for incoming animals, ensuring accurate documentation and proper housing assignments.
  • Identified potential health issues early on by conducting regular visual inspections of animals, resulting in timely treatment
  • Trained new staff members on proper animal handling techniques, increasing overall safety in the workplace.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Copywriter

Arturo & Lauren
01.2021 - 06.2022
  • Customized brand message to reach and capture target audience interest and drive engagement.
  • Developed engaging blog content to establish company as thought leader in industry.
  • Ensured consistency in brand messaging across multiple channels by adhering to established style guides and tone standards.
  • Contributed to a positive brand image by developing compelling storytelling elements for promotional videos.
  • Increased brand awareness through the creation of compelling content for website landing pages, blog posts, and email newsletters.
  • Supported SEO initiatives through strategic keyword incorporation in web content.
  • Remained aware of current trends in industry to further drive success for the brand.

Education

Associate of Arts - Communications

Santa Monica College
Santa Monica, CA
10-2021

Skills

  • Multifaceted
  • Detail-oriented
  • Critical Thinker
  • Eager learner
  • Resourceful/Trustworthy
  • Physically Active (comfortable standing/lifting)
  • Verbal and Written Communication
  • Team player
  • Time Management
  • Creative
  • Resourceful
  • Positive attitude

Accomplishments

    I am delighted to say I have been offered leadership/management positions within 6 months at all corporate jobs I have worked at. You will not be disappointed in my leadership and customer service skills. I am a great team player, love learning, and hold a very strong attention to detail that has brought about more success for such brands. I have always been a company's go-to employee for deescalating situations involving customer needs and keeping a positive attitude in a variety of stressful/fast-paced settings where execution and safety are priority to represent a brand in only the best light.

Timeline

Shift Lead

Bubbles Pet Spa
11.2023 - Current

Server

Chili's Grill & Bar Restaurant
09.2021 - 11.2023

Copywriter

Arturo & Lauren
01.2021 - 06.2022

Rescue Volunteer

Rescue Me Pets
03.2018 - 11.2023

Associate of Arts - Communications

Santa Monica College
Phylicia Ramahn