Phylicia Rubalcava
Winchester,CA
Summary
Committed in the medical field offers over a decade in experience. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. Certified in First Aid, CPR and BLS.
Overview
8
8
years of professional experience
1
1
Certification
Work History
In-Home Caregiver
Cambrian Homecare
04.2016 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted over 50 patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Administered medications in accordance with doctor's instructions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Optician Assistant
Hemet Eye Care
04.2021 - 10.2022
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Managed administrative duties with phone reception, appointment scheduling and payment processing of over 30 customers per day.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
Front and Back Desk Receptionist
Dr. Guilak Optometry
01.2019 - 03.2022
- Greeted over 25 guests at front desk and engaged in pleasant conversations while managing check-in process per day.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained 1 new team members on company procedures, customer service and issue resolution every other month.
- Completed daily billing
CNA
Right At Home
07.2017 - 07.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of 11 residents under long-term care
Education
Associate of Science - Nursing
Mount San Jacinto College
Menifee, CA06.2024
Skills
- Client Documentation
- Front Desk Operations
- Patient Relations
- Care Plan Management
- First Aid and Safety
- Care Plan Assessment
- Light Housekeeping
- ADL Support
Certification
- BLS/ CPR, Red Cross - 2023
Languages
Spanish
Native or Bilingual
Timeline
Optician Assistant
Hemet Eye Care
04.2021 - 10.2022
Front and Back Desk Receptionist
Dr. Guilak Optometry
01.2019 - 03.2022
CNA
Right At Home
07.2017 - 07.2021
In-Home Caregiver
Cambrian Homecare
04.2016 - Current
Associate of Science - Nursing
Mount San Jacinto College
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