Phylicia Rubalcava
Murrieta,CA
Summary
Ambitious and bilingual professional bringing brightness and enthusiasm to any work environment. Thrives in fast-paced settings, excelling in motivation. Seeks a position involving assisting others, continuous challenge, and knowledge expansion. Actively seeking a role to utilize skills, gain valuable experience, and advance.
Overview
15
15
years of professional experience
Work History
Parish secretary
St. Mother Teresa Of Calcutta
01.2024 - Current
- Create pulpit/bulletin announcements
- Process payments/ Mass Intentions
- Provided administrative support to clergy members for their pastoral duties such as coordinating appointments or assisting with correspondence.
- Promoted a welcoming environment by greeting visitors, answering phone calls, and providing accurate information about parish activities and services.
- Facilitated timely communication among parishioners through regular updates via email newsletters or printed mailings as needed.
- Maintained a strong understanding of industry trends to keep content relevant and informative for readers.
- Managed multiple deadlines effectively, ensuring timely delivery of high-quality bulletins.
- Balanced multiple priorities simultaneously while maintaining a strong focus on delivering superior service experiences for each client interaction.
Caregiver
Cambrian Homecare
Sun City, CA
05.2010 - Current
- Supported daily living activities for enhanced resident comfort.
- Ensured safe patient transfers utilizing appropriate equipment.
- Ensured safe and sanitary emptying of catheters.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
CNA
At Home Care
Temecula, CA
07.2017 - 07.2020
- Facilitated daily activities for patients, focusing on maintaining their self-sufficiency and dignity.
- Recorded patient's vital signs like temperature, blood pressure, and blood sugar.
- Supported patients in performing daily hygiene activities including shaving, bathing, and teeth brushing.
- Increased patient satisfaction through compassionate care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Optician assistant
Hemet Eye Care
Hemet, CA
08.2019 - 08.2019
- Ensured consistent availability of frames and contact lenses, enhancing customer satisfaction.
- Fixing structural issues within frames.
- Executed administrative responsibilities involving prescription management, customer documentation, and insurance.
- Developed strong interpersonal skills.
- Advised customers on appropriate frames and contact lenses tailored to their style, face shape, and specifications.
- Facilitated smooth communication between opticians, optometrists, and administrative staff by promptly relaying important information regarding patient care.
- Helped maintain a clean and welcoming clinic environment by performing routine cleaning tasks as needed.
Front Desk/ Optician Assist.
Dr. Guilak's Optometry
03.2016 - 03.2016
- Schedule and confirm patient appointments, utilizing practice management software
- Handle financial transactions, including processing payments, issuing receipts
- Answer phone calls, responding to inquiries, taking messages, and transferring calls to the appropriate staff member as needed
- Greet patients upon arrival, ensuring a welcoming environment and directing them to the appropriate area or staff member
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Education
Associates - Science
Mount San Jacinto College
Temecula, CA06.2024
Associates - Liberal arts and math, Associates in Science
Mount San Jacinto Community College
Temecula05.2024
Skills
- Bilingual
- Adaptability in Dynamic Setting
- Effective Skill Application
- Office administration
- Phone etiquette
- Scheduling appointments
- Bulletin preparation
- Calendar maintenance
- Email management
- First aid and CPR
- Multitasking and time management
- Customer service
- Fast learner
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
References
- Rosie: (760) 877-0198
- Alexis: (760) 504-3189
- Cecilia: (760) 807-8670
Timeline
Parish secretary
St. Mother Teresa Of Calcutta
01.2024 - Current
Optician assistant
Hemet Eye Care
08.2019 - 08.2019
CNA
At Home Care
07.2017 - 07.2020
Front Desk/ Optician Assist.
Dr. Guilak's Optometry
03.2016 - 03.2016
Caregiver
Cambrian Homecare
05.2010 - Current
Associates - Science
Mount San Jacinto College
Associates - Liberal arts and math, Associates in Science
Mount San Jacinto Community College