Phylicia Sherrel
Broomfield,CO
Summary
Dynamic Senior Manager with extensive experience in franchise administration and talent recruiting. Proven track record in leading franchise transfers, amendments, and expansions, ensuring regulatory compliance through collaboration with legal and finance teams. Adept at developing and implementing recruitment strategies that attract top talent, resulting in a 5% year-over-year increase in volume and completed phone screens. Skilled in team growth and development, having expanded the talent acquisition team by 75%. Proficient in designing and implementing tools to enhance operational efficiency, such as a volume forecasting tool for the talent acquisition team.
Overview
4
4
years of professional experience
Work History
Senior Manager of Franchise Administration and Tal
Jovie
03.2023 - Current
- Led and executed franchise transfers, amendments, and expansions, including creating leasing agreements for B2B with legal approval.
- Collaborated with legal and finance teams to negotiate franchise agreements, ensuring regulatory compliance.
- Updated the Franchise Disclosure Document with legal input.
- Developed recruitment strategies to attract top talent for franchisees.
- Expanded the talent acquisition team from 4 to 7 members.
- Achieved a 5% year-over-year increase in volume, including a 5% rise in completed phone screens.
- Conducted regular one-on-one meetings with team members to provide growth opportunities and constructive feedback.
- Designed and implemented a volume forecasting tool for the talent acquisition team in collaboration with the operations team.
- Mentored junior staff members for skill development and career progression.
- Provided strong leadership to enhance team productivity and morale.
- Streamlined processes and implemented best practices to achieve operational excellence.
- Built strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
Manager of Talent Acquisition
Jovie
12.2021 - 12.2023
- Led a team of 4 recruiters responsible for conducting phone screens for franchise owners.
- Facilitated regular one-on-one meetings to ensure career development and provide constructive feedback.
- Organized team meetings to brainstorm strategies for enhancing performance.
- Implemented post-call survey links to ensure the highest level of customer service.
- Ensured team members had a thorough understanding of their respective markets to recommend optimal recruiting practices.
- Managed the processing of over 1,000 applications monthly, averaging 500 candidate interviews.
- Drove team success through effective leadership and strategic planning.
- Refined selection processes by incorporating relevant assessment tools such as behavioral interviews and psychometric testing.
Recruiting Adviser
Jovie
12.2020 - 12.2021
- Conducted 25+ phone screens daily for over 20 open positions.
- Scheduled orientations and followed up with potential candidates using ATS (JazzHR).
- Advised hiring managers on effective recruiting strategies.
- Assisted senior management with performance and compensation reports.
Education
Master of Science - Human Resources Management
Colorado State Global University
Colorado 09.2023
Bachelor of Science - Organizational Communication
Colorado State Global University
Colorado 06.2021
Skills
Strong Leadership
Franchise Administration
Legal Compliance
Strategic Planning
Talent Acquisition
Recruitment Strategies
Team Growth and Development
Performance Management
Cross-functional Collaboration
Volume Forecasting
Process Improvement
Operational Excellence
Timeline
Senior Manager of Franchise Administration and Tal
Jovie
03.2023 - Current
Manager of Talent Acquisition
Jovie
12.2021 - 12.2023
Recruiting Adviser
Jovie
12.2020 - 12.2021
Master of Science - Human Resources Management
Colorado State Global University
Bachelor of Science - Organizational Communication
Colorado State Global University
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