Experienced operations and management professional with extensive expertise in operational management. Skilled in identifying and implementing process improvements, fostering a collaborative environment, and achieving organizational goals. Known for reliability, adaptability, and a strong focus on achieving targeted results. Proficient in strategic planning and optimizing operational efficiency.
Hi, I’m
PHYLICIA WALSH
Greensburg,PA
Summary
Overview
17
years of professional experience
1
Certification
Work History
Mozart Management LLC
Underwriting Operations Manager
07.2023 - Current
Job overview
- Directed a team in processing and underwriting over $25 million in lease applications in 6 months improving approval time by 30% through the introduction of a new automated credit assessment tool
- Developed and implemented underwriting policies and procedures, monitoring prospect status and market trends to enhance performance
- Identified and qualified prospect needs and negotiated and generated leases with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised Property managers as well as Leasing staff and kept employees compliant with company policies and procedures.
CSL Plasma
Assistant Operations Manager
03.2020 - 07.2023
Job overview
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Managed daily operations, leading to a 15% increase in customer satisfaction by streamlining service protocols and effectively administering team schedules and resources.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
American Expediting
Operations Manager
07.2017 - 02.2020
Job overview
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved supply chain processes, reducing operational costs by 18% within one year through the implementation of an inventory management system and enhanced vendor negotiation strategies
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
CNAC
Branch Underwriter
01.2015 - 07.2017
Job overview
- Determined and documented loan conditions and communicated requirements and decisions.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Evaluated and approved loan applications, reducing risk by 10% through comprehensive analysis of financial documents and creditworthiness using specialized underwriting software
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
Community Loans
Loan Specialist
05.2008 - 01.2015
Job overview
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Processed an average of 150 loan applications monthly, achieving a 95% approval rate by conducting detailed financial analyses and utilizing risk assessment tools to ensure compliance and minimize defaults
- Explained very technical financial information to applicants in easy to understand language.
- Ensured accuracy in loan documents and maintained secure handling of financial transactions
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
Education
Herzing UniversityToledo, OH
Associate of Applied Science from Business Management
05-2016
University Overview
Skills
- Team Leadership
- Operations Management
- Problem-Solving
- Customer Service
- Staff Training
- Planning and Implementation
- MS Office
- Customer Relationship Management (CRM)
- Project Management
- Inventory Control
- Process Improvement
Certification
CDL B
Timeline
Underwriting Operations Manager
Mozart Management LLC
07.2023 - Current
Assistant Operations Manager
CSL Plasma
03.2020 - 07.2023
Operations Manager
American Expediting
07.2017 - 02.2020
Branch Underwriter
CNAC
01.2015 - 07.2017
Loan Specialist
Community Loans
05.2008 - 01.2015
Herzing University
Associate of Applied Science from Business Management
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