Phylippa Pickering
Santa Rosa,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Cash Office Assistant
Marshalls TJX Companies
03.2024 - Current
- Supported store operations by accurately reconciling daily sales reports with corresponding bank deposits.
- Provided backup support to fellow Cash Office Assistants during busy periods, fostering a team-oriented work environment.
- Prepared bank deposits efficiently, ensuring accurate accounting of daily revenue.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
Customer Experience Coordinator
Marshalls TJX Companies
10.2023 - 05.2024
- Monitored Front End Team performance, providing constructive feedback and coaching when needed.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Helped customers understand return policies and processed items.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Handled change fund
- Coordinated break schedules for the whole store
Front End Associate
Marshalls TJX Companies
09.2022 - 09.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
FoodMaxx Supermarkets
07.2021 - 11.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases and locate items.
Education
High School Diploma -
Elsie Allen High School
Santa Rosa, CA06.2021
Skills
- Dependability
- Teamwork orientation
- Cash handling expertise
- Training and coaching
Timeline
Cash Office Assistant
Marshalls TJX Companies
03.2024 - Current
Customer Experience Coordinator
Marshalls TJX Companies
10.2023 - 05.2024
Front End Associate
Marshalls TJX Companies
09.2022 - 09.2023
Cashier
FoodMaxx Supermarkets
07.2021 - 11.2021
High School Diploma -
Elsie Allen High School
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