Phylisa Jones
Stockbridge,GA
Summary
Results-oriented professional with track record of managing various projects from inception to completion. Known for high standards and strong focus on achieving results through effective team collaboration and adaptability. Expertise in project management and client relations, with reliable and flexible approach to dynamic work environments.
Overview
40
40
years of professional experience
Work History
Independent Contractor
Self Employed Services
04.2010 - Current
- Managed client relationships, ensuring satisfaction and repeat business through effective communication.
- Developed customized service plans tailored to individual client needs, enhancing service delivery quality.
- Streamlined operational workflows, improving efficiency and reducing service delivery times significantly.
- Implemented feedback mechanisms to gather client insights, driving continuous improvement initiatives in services offered.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
Housekeeping Manager
Self Employed Services
02.2010 - Current
- Oversee daily housekeeping operations and staff management to ensure high standards.
- Develop and implement cleaning protocols for various environments, enhancing efficiency and safety.
- Train and mentor team members in best practices for cleanliness and customer service excellence.
- Conduct regular inspections to maintain compliance with industry standards and client expectations.
- Communicated repair needs to maintenance staff.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Implement cost-saving measures while maintaining quality service delivery across all projects.
- Evaluate performance metrics to identify areas for improvement within housekeeping processes.
- Manage inventory of cleaning supplies and equipment, optimizing usage and reducing waste.
- Collaborate with clients to customize services based on unique requirements and preferences.
Personal Caregiver
Self Employed Services
01.1986 - Current
- Assisted clients with daily living activities, enhancing comfort and independence.
- Developed personalized care plans to address individual needs and preferences.
- Provided companionship and emotional support, fostering positive client relationships.
- Administered medications and monitored health conditions for optimal well-being.
- Trained family members on caregiving techniques to improve home care efficacy.
- Implemented safety measures to prevent accidents and promote a secure environment.
- Coordinated transportation for clients to medical appointments and social engagements.
- Maintained detailed records of client progress and communicated updates effectively to families.
- Maintained clean, safe, and well-organized patient environment.
Sales Associate
Phillips-Van Heusen
01.2018 - 05.2020
- Conducted thorough inspections to ensure compliance with safety and quality standards.
- Collaborated with cross-functional teams to enhance inspection processes and protocols.
- Trained junior inspectors on best practices and regulatory requirements for effective evaluations.
- Improved inspection workflows by implementing standardized procedures, increasing efficiency and accuracy.
- Developed detailed reports to document findings and recommend corrective actions.
- Mentored staff in the use of inspection tools and technologies, fostering a culture of continuous improvement.
- Prepared reports detailing findings of inspections, investigations, and tests.
Education
Associate of Arts - Business Administration
Southern Crescent Technical College
Griffin, GAHealthcare Administration
Ashford
OnlineSkills
- Client relationship building
Timeline
Sales Associate
Phillips-Van Heusen
01.2018 - 05.2020
Independent Contractor
Self Employed Services
04.2010 - Current
Housekeeping Manager
Self Employed Services
02.2010 - Current
Personal Caregiver
Self Employed Services
01.1986 - Current
Associate of Arts - Business Administration
Southern Crescent Technical College
Healthcare Administration
Ashford