Summary
Overview
Work History
Education
Skills
Timeline
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Phyllena Williams

Chicago,IL

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring numerous years of relevant work experience to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Patient Access Representative

Loretto Hospital
11.2016 - Current
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.

Customer Service Cashier

Ross Dress For Less
04.2015 - 09.2016
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Education

High School Diploma -

Michelle Clark
Chicago, IL
06.2011

Skills

  • Problem-Solving
  • Customer Service
  • Appointment Scheduling
  • Scheduling Diagnostic Procedures
  • Insurance Verification
  • Multitasking and Organization
  • Registration Management
  • Pre-Admission Requests
  • Registration and Admissions
  • Patient Education
  • Patient Check-In
  • HIPAA Compliance
  • Training Coordination
  • System Updating
  • Insurance Billing
  • Information Collection
  • Money Handling
  • Phone and Email Etiquette
  • Medical Terminology
  • Patient Registration
  • Computer Proficiency
  • Time Management
  • Active Listening
  • Problem Solving

Timeline

Patient Access Representative

Loretto Hospital
11.2016 - Current

Customer Service Cashier

Ross Dress For Less
04.2015 - 09.2016

High School Diploma -

Michelle Clark

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Phyllena Williams