Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phyllip Cromartie

Long Beach,CA

Summary

Retail and operations leader with extensive experience, specializing in sales strategy and customer service excellence. Proven ability to train and develop employees, resulting in improved team performance and satisfaction. Expertise in inventory management, implementing processes that enhance accuracy and efficiency, contributing to increased brand recognition and customer loyalty. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive Team success.

Overview

4
4
years of professional experience

Work History

Supervisor

Prosegur
Los Angeles, CA
05.2024 - Current
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Trained new employees on company policies and procedures.
  • Directed and supervised team of 15 employees in daily operations.

Retail Sales Manager

Nordstrom
Newport Beach, CA
01.2021 - 03.2024
  • Orchestrated creative marketing strategies to increase brand recognition.
  • Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
  • Conducted regular inventory checks to ensure accuracy of product counts.
  • Researched current trends in the retail industry to stay competitive.

Education

Bachelor of Arts - Arts And Entertainment Management

Los Angeles Film School
Los Angeles, CA
10-2022

Skills

  • Sales strategy and data analysis
  • Inventory and workflow management
  • Customer service and support
  • Employee training and development
  • Team building and conflict resolution
  • Visual merchandising and business administration
  • Policy and procedure development

Timeline

Supervisor

Prosegur
05.2024 - Current

Retail Sales Manager

Nordstrom
01.2021 - 03.2024

Bachelor of Arts - Arts And Entertainment Management

Los Angeles Film School