Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phyllis Anderson

Summary

Energetic leader with over 15 years of program management experience with superior record of accomplishments. Ambitious and highly motivated professional who enjoys working with others in a collaborative work environment.

Overview

15
15
years of professional experience

Work History

Director, Trailhead Programs and Processes

Salesforce
San Francisco, CA
02.2021 - Current
  • Led cross-functional teams and launched Trailblazer Mentorship Circles Pilot.
  • Managed Trailhead B2B Adoption Program focusing on awareness campaigns to drive adoption of Trailhead and myTrailhead products.
  • Managed "Learning in the Flow of Work" video series.

Senior Manager, Trailhead Programs

Salesforce
02.2019 - Current
  • Managed successful launch of BAM (Be-A-Multiplier) Summit (Live/Virtual)
  • Presented at Dreamforce to drive program awareness and adoption of BAM & GDI programs.
  • Develop and launched Trailblazer Mentorship Program for Salesforce Trailblazer Community members.
  • Led cross-functional teams with development of Trailblazer Mentorship Matching App.

Manager, Go-To-Market

Salesforce
07.2014 - 02.2019
  • Developed and implemented new Product Release Process (PRP) requiring alignment and buy-in across organization.
  • Revamped and automated SKU submission process providing consistency of priorities,visibility, and outlined roles and responsibilities.
  • Created new Training Request process to track all new courses in development.
  • Led project/content management efforts for Beta launch of Cloud Campus.
  • Managed Localization Program for Salesforce University

Business Readiness Program Manager

Net App
Sunnyvale, CA
10.2007 - 04.2014
  • Led successful change management efforts for the deployment of Salesforce.com (SFDC) system to 3K+ NetApp Sales, and 5K+ Channel Partner users. Developed & delivered live training webinars, web-based courses, and how-to demos.
  • Managed new hire sales/partner training. Produced release documentation, FAQs, quick reference guides, etc.
  • Executed adoption campaigns that increased SFDC system usage, managed global webinars, and created training materials that promoted key functionality.
  • Led team in development of new Mentoring Program for Global Sales Operations Org.

Education

Bachelor of Arts - Public Administration

San Diego State University
San Diego, CA

Skills

  • Virtual Event Host
  • End User Trainer
  • Business Analyst
  • Change Management
  • Agile & Waterfall Methodology
  • Sales Enablement

Timeline

Director, Trailhead Programs and Processes

Salesforce
02.2021 - Current

Senior Manager, Trailhead Programs

Salesforce
02.2019 - Current

Manager, Go-To-Market

Salesforce
07.2014 - 02.2019

Business Readiness Program Manager

Net App
10.2007 - 04.2014

Bachelor of Arts - Public Administration

San Diego State University

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    <p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits &amp; Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development &amp; Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition &amp; Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations &amp; Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits &amp; Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development &amp; Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition &amp; Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations &amp; Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank

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Phyllis Anderson