Summary
Overview
Work History
Education
Skills
Certification
Awards & Honors
References
Timeline
Generic

Phyllis Anderson

Terra Alta

Summary

Mental health professional with extensive experience in behavioral health leadership, specializing in crisis intervention and patient relationship management. Demonstrated success in developing customized treatment plans and leading interdisciplinary teams. Skilled in grant writing and effective communication, ensuring HIPAA compliance while improving client outcomes through compassionate care.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Therapist

Valley Healthcare
Morgantown
Current - Current
  • Delivered outpatient therapy to individuals and families, utilizing multiple treatment modalities.
  • Led recovery and step-down groups, fostering client engagement and support.
  • Conducted assessments to identify mental health needs and develop tailored treatment plans.
  • Provided in-person and online therapy sessions for diverse populations.
  • Collaborated with healthcare professionals to coordinate comprehensive care strategies.
  • Documented patient progress through clinical records in compliance with HIPAA guidelines.
  • Educated clients on evidence-based treatments to enhance therapeutic understanding.
  • Assisted clients in developing coping skills for managing symptoms of emotional distress.

Certified Mediator

Phyllis Anderson
Terra Alta
04.2013 - Current
  • Over 10 years experience as a private practice Mediator and Conflict Resolution Specialist.
  • Currently certified as a Family court mediator in the following jurisdictions: Garrett and Allegany County Maryland, and Monongalia, Preston, Marion, and Berkley County West Virginia.
  • Specializations include divorce and child custody mediation, workplace mediation, prison re-entry mediation, community mediation, town hall meeting facilitation and contract negotiation.
  • Proficient in cross-cultural conflict resolution and experience leading international business teams.
  • Daily tasks include supporting diverse individuals seeking help with deeply personal matters and often court related issues.
  • Strong commitment to confidentiality, neutrality, safeguarding sensitive information, and upholding professional ethics.

Fund Development Consultant

WV
Terra Alta
06.2004 - Current
  • Delivered consultation, grant writing, management, and fund development for non-profit clients.
  • Developed tailored solutions to meet client needs and project specifications.
  • Provided guidance on best practices in development processes and methodologies.
  • Analyzed client feedback to refine services and enhance satisfaction levels.
  • Cultivated strong relationships with clients through effective communication and support.

Pastor/Pastoral Counselor

Love, Light and Liberty Ministries
Terra Alta
06.1996 - Current
  • Twenty-seven years of experience in pastoral leadership, parish counseling and interpersonal relations.
  • An ordained minister, skilled in organizational leadership, spiritual guidance, grief support, and sacramental duties.
  • A trusted guide for families, and community members searching for meaning and facing life challenges.

Supervisor of Crisis Residential Unit

Valley Healthcare
Morgantown
01.2025 - 10.2025
  • I oversee a 14 bed Crisis Residential Unit.
  • Providing 24/7, 365 acute behavioral healthcare and substance treatment in a residential setting.
  • I supervise an interdisciplinary team of 14 physicians, nurses, counselors and crisis mental health professionals.

Crisis Counselor

WVU Medicine Garrett Regional Medical Center
Oakland
08.2024 - 12.2024
  • Delivered acute psychiatric services in Emergency Department, including crisis counseling and discharge planning.
  • Conducted thorough assessments to identify patient needs and develop intervention plans.
  • Collaborated with interdisciplinary teams to ensure comprehensive care for patients in crisis.
  • Facilitated group therapy sessions to encourage peer support and emotional healing.
  • Documented patient interactions and treatment progress accurately in electronic health record system.
  • Implemented safety protocols for high-risk patients to mitigate crisis situations.
  • Provided referrals to external providers for further evaluation or treatment when necessary.
  • Educated patients and families on available mental health resources to promote informed decision-making.

Supervisor of Social Services

WVU Medicine Garrett Regional Medical Center
Oakland
09.2023 - 08.2024
  • Supervised team of social workers, crisis counselors, discharge planners, and community health workers in 55-bed acute care hospital.
  • Responded to emergencies as daytime crisis counselor in Emergency Dept., Med Surg, OB, ICU, and Sub-acute units.
  • Conducted psychosocial assessments and Level 1 & 2 APA assessments to identify client needs.
  • Participated in interdisciplinary team meetings to develop coordinated patient care strategies.
  • Delivered individual and group counseling for mental health and substance abuse issues.
  • Maintained accurate client records, including assessments, treatment plans, and progress notes.
  • Collaborated with community behavioral health agencies to enhance patient care outcomes.
  • Ensured compliance with state regulations and hospital policies regarding social services operations.

Mental Health Professional

Chestnut Ridge Counseling Services
Uniontown
04.2023 - 08.2023
  • Delivered Intensive Ecological Structured Family Therapy (EFT) and case management for families entering or leaving treatment facilities.
  • Provided family therapy services when lower-level treatments proved ineffective.
  • Conducted psychosocial assessments to evaluate clients' personal history and current functioning.
  • Developed individualized treatment plans based on thorough client assessments.
  • Collaborated with healthcare professionals to create and implement effective care strategies.
  • Performed crisis interventions to assist clients in acute distress situations.
  • Educated clients on coping strategies and mental wellness practices to promote resilience.
  • Maintained precise records of client progress, treatment outcomes, and adhered to HIPAA regulations.

Development Director

Trinity Christian School
Morgantown
08.2012 - 06.2015
  • Developed and implemented comprehensive fundraising strategies aligned with organizational goals.
  • Led fundraising initiatives that secured financial support for school programs.
  • Organized events to engage parents and enhance community visibility.
  • Managed donor relations, fostering ongoing support and engagement opportunities.
  • Provided technical support to Superintendent, Business Manager, Finance Director, and Board of Directors.
  • Collaborated with faculty to create educational resources and establish community partnerships.
  • Oversaw grant writing processes to secure funding from external sources.
  • Trained staff on effective communication strategies for donor interactions.

Director of Information Technology

Central Union Mission
Washington
06.2009 - 08.2010
  • Directed IT staff and programs supporting administrative applications and food services for 24-hour homeless shelter.
  • Developed IT strategy to advance mission-driven technology initiatives.
  • Managed IT infrastructure to optimize organizational operations and service delivery.
  • Collaborated with personnel to assess technology needs and implement effective solutions.
  • Ensured compliance with industry standards governing technology usage.
  • Analyzed user requirements to establish functional specifications for system modifications.
  • Oversaw installation, configuration, and maintenance of network hardware and software.

Chief of Staff

Duncan Williams Ministries
Washington
06.2007 - 09.2009
  • Led international teams and operations for an international Christian ministry.
  • Coordinated with community organizations for outreach and program initiatives.
  • Planned international conferences to enhance ministry visibility and impact.
  • Managed financial oversight and contract negotiations for organizational efficiency.
  • Facilitated strategic planning sessions to align ministry goals with outreach programs.
  • Streamlined administrative processes to boost productivity across departments.
  • Developed operational guidelines to improve workflow efficiency organization-wide.
  • Organized workshops, seminars, and events to support executive objectives.

Vice President of Information Technology

Data Solutions & Technology
Lanham
08.2004 - 02.2007
  • Provided executive leadership for Technical Services Division managing $15 million in government contracts.
  • Developed and implemented IT strategy aligned with overall business objectives.
  • Managed cross-functional teams to deliver software solutions and system upgrades.
  • Oversaw cybersecurity initiatives to safeguard company data and infrastructure.
  • Directed budget planning for IT projects, ensuring optimal resource allocation.
  • Evaluated emerging technologies to enhance operational efficiency and effectiveness.
  • Coordinated vendor relationships, negotiating contracts and service level agreements.
  • Conducted reviews of existing systems to identify improvement opportunities.

Executive Director

Covenant Full Potential Development Center
Washington
06.2002 - 06.2004
  • Responsibilities, as Executive Director, included staffing and daily operations for a community based non-profit early childhood education program with an annual budget of $800,000.
  • Responsibilities also included fiscal planning and oversight, grant writing, grants management, Board reporting, fund development, strategic planning, client relations and community partnerships.

Education

Doctor of Psychology - Behavioral Health Leadership

Walden University
Minneapolis, MN
03-2028

Master of Arts - Clinical Mental Health Counseling

Southern New Hampshire University
Manchester, NH
08.2025

Graduate studies - Theology (non-degree) concentration in Pastoral Counseling

Wesley Theological Seminary
Washington, DC
05.2007

Bachelor's degree - I/O Psychology

George Washington University
Washington, DC
05.1986

Skills

  • Individual and group counseling
  • Crisis intervention
  • Mediation and conflict management
  • Alternative dispute resolution
  • Christian counseling
  • Grant writing
  • Senior leadership
  • Financial management
  • Clinical leadership
  • Team supervision
  • Staff development
  • Patient relationship management
  • Conflict resolution and client advocacy
  • Employee performance evaluations
  • Staff scheduling and oversight
  • Patient relations and clinical metric tracking
  • Healthcare administration
  • Effective communication skills
  • Budget oversight and decision-making
  • Medical staff leadership
  • Treatment planning oversight
  • HIPAA compliance

Certification

  • Certificate of Ordination, 06/01/96, Present, This certification serves as acknowledgement of sufficient training and licensure to publicly perform in the capacity of a Christian Minister, and carry out ministerial duties as outlined by the State. These duties include acting as a wedding or funerals officiant in any state within the US. As required by state law, there is currently on file valid registration to perform weddings in the state of Maryland, Virginia, West Virginia, Colorado, and the District of Columbia.
  • Certified Mediator (Maryland), 05/01/13, Present, Certified by the Maryland Conflict Resolution Office (MACRO) and Community Mediation Maryland (CMM) to serve as a Mediator. This includes the following certifications 1) Basic 40 hour mediation certification, 2) Family Mediation and Parenting Plan Certification (+ 20 hours), 3) Ethics (+20 hours), 3) Community Mediation (+20 hours), 4) Prison Re-Entry Mediation (+20 hours)
  • Foster Parent license, 12/01/19, Present, Licensed Foster Parent with the District of Columbia Dept. of Child and Family Services. This includes meeting all foster parent requirements including 46 hours of Foster Parent PRIDE training through the National Center for Children and Families.
  • Certified Mediator (West Virginia), 06/01/14, Present, Certified by the West Virginia State Supreme Court as a Family Court mediator. This includes the following certifications 1) Transferable Maryland State Mediator Certification (120 hours), 2) West Virginia Ethics Certification (+20 hours).
  • Driver's License, 08/01/21, 05/31/24, Currently in possession of a valid West Virginia Drivers license.
  • John Maxwell Leadership Team Member, 08/01/16, Present, Certified John Maxwell Leadership Team members are certified to teach any of the John Maxwell Leadership Courses and to train, coach, and lead the public in world-class Maxwell Leadership Training.
  • Novell Certified Network Engineer/Instructor, 09/01/94, 09/30/07, Certified Network and Telecommunications Engineer and Instructor for Novell Inc.
  • Microsoft Certified Trainer, 10/01/96, 10/31/07, Certified Trainer for Microsoft Enterprise Network Technologies.

Awards & Honors

  • Award winning Board Chair, Mountainside Community Mediation Center, 04/01/13, Recognized as outstanding Board Chair by the Maryland State Alternative Conflict Resolution Office (MACRO) for achieving a fully funded grant program, of $140,000, for alternative dispute resolution in Allegany County Maryland.
  • Volunteer Mediator of the Year 2014, 04/01/14, Voted as Community Mediation Maryland's 2014 Volunteer of the Year for outstanding service as a Mediator and Board Chairperson.
  • Award winning Executive Director 2003-2004, 11/01/04, Recognized by The District of Columbia Children and Youth Investment Trust Corporation for receiving a Multi-Year award for best practices in children and youth out of school time programs.
  • Parent Aide Award 1981 -Maryland Dept. of Social Service, Prince George's County, 05/01/81, Recognized by Prince Georges County as the youngest Parent Aide volunteer to ever participate in the teen parenting skills program.

References

References available upon request.

Timeline

Therapist

Valley Healthcare
Current - Current

Supervisor of Crisis Residential Unit

Valley Healthcare
01.2025 - 10.2025

Crisis Counselor

WVU Medicine Garrett Regional Medical Center
08.2024 - 12.2024

Supervisor of Social Services

WVU Medicine Garrett Regional Medical Center
09.2023 - 08.2024

Mental Health Professional

Chestnut Ridge Counseling Services
04.2023 - 08.2023

Certified Mediator

Phyllis Anderson
04.2013 - Current

Development Director

Trinity Christian School
08.2012 - 06.2015

Director of Information Technology

Central Union Mission
06.2009 - 08.2010

Chief of Staff

Duncan Williams Ministries
06.2007 - 09.2009

Vice President of Information Technology

Data Solutions & Technology
08.2004 - 02.2007

Fund Development Consultant

WV
06.2004 - Current

Executive Director

Covenant Full Potential Development Center
06.2002 - 06.2004

Pastor/Pastoral Counselor

Love, Light and Liberty Ministries
06.1996 - Current

Doctor of Psychology - Behavioral Health Leadership

Walden University

Master of Arts - Clinical Mental Health Counseling

Southern New Hampshire University

Graduate studies - Theology (non-degree) concentration in Pastoral Counseling

Wesley Theological Seminary

Bachelor's degree - I/O Psychology

George Washington University
Phyllis Anderson