Phyllis Baker

• Experienced IT and Operations leader with over 24 years of success in driving technology initiatives and business operations. Proven track record in ERP system implementation and IT strategy alignment with business goals. Including strong communication and team-building skills, adept at enhancing system security and data integrity. Skilled in merging technology with business processes for optimal efficiency and growth.

• A+ Certified, June 2000
• PMP certification training, CVCC August 2008
• Network+ training, 2001
• Annual attendance at Gartner CIO conferences/webinars/events
• Managing Multiple Projects, Objectives and Deadlines Skill Path Seminar, Mar. 2007
• Dealing with Complexity: A Macro-to-Micro Information Security Strategy by Ron Baklarz, CISSP, CISA, CISM, Charlotte
• Course I: Supervisory Development Institute, October 2003 WCI, Hickory NC
• Prioritize training events, literature, conferences that promote ongoing education on the latest technologies and trends - ongoing.

• Member of the Technology Advisory Board for Catawba Valley Community College, 2019-Present
• Volunteer at local food banks that provide food for needy families.
• 2021 Leadership Catawba cohort with Catawba County Chamber of Commerce
• Team leader for a group of volunteers that assist with the Forgiven Ministries of Taylorsville, NC. This is a family outreach for the children and families of the prisoners of the Alexander County Correctional Facility.
• Volunteered with the ABC's Extreme Makeover Home Edition in Charlotte, NC 2008
• Technology Committee, Hiddenite 2008 - 2010
• Parent Advisory Committee, Hiddenite Elementary School 2006-2008
• Advocate for STEM and programs that inspire young adults/females to pursue careers in STEM by participating in multiple events such as career day, Job Fairs and social media/ influencing platforms.

• Member of the Technology Advisory Board for Catawba Valley Community College, 2019-Present
• 2021 Leadership Catawba cohort with Catawba County Chamber of Commerce
• Technology Committee, Hiddenite 2008 - 2010
• Advocate for STEM and programs that inspire young adults/females to pursue careers in STEM by participating in multiple events such as career day, Job Fairs and social media/ influencing platforms.

Mark Combs, Vice President, Professional Services at Software AG, LLC

• "I’ve had the pleasure of working with Phyllis Baker for the last 2.5 years, and I can confidently say they are a strategic and forward-thinking IT leader. In her role as the Director of Information Technology, Phyllis has consistently demonstrated a rare combination of technical expertise and strong leadership skills that elevates both the performance of her team and the broader organization.
  
  She is leading a complex technology initiative with precision, from modernizing legacy infrastructure to implementing secure, scalable solutions that support evolving business needs. What truly sets Phyllis apart is her ability to bridge the gap between IT and business — translating technical challenges into clear, actionable plans that align with company goals. Any organization would benefit greatly from Phyllis’ vision, integrity, and results-driven mindset. I highly recommend her for any leadership role where technology plays a pivotal role in business success."

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Eric Lail,   Independent Consultant / Shingo Prize Examiner / Extended Supply Chain Thinker / Teacher

• "When I work with an outstanding colleague, associate, or boss, they become the STANDARD in my mind for the ideal candidate in their profession. Phyllis is the “standard” for EXCELLENCE in IT for my 30-year career! She has a servant mindset, and a work ethic that is unmatched. She is a partner for operations, and has intimate knowledge of business processes while using tools that make it easier for everyone. I hope to work with her again!"