Arts
Phyllis Baker
Taylorsville,NC
Summary
- Solutions-oriented Vice President of Operations & IT with notable success over 24 years, directing a broad range of corporate IT initiatives. Participating in planning and implementation of information systems solutions in direct support of business objectives while focusing on engaging people and building teams who feel seen and supported.
- Track record of increasing responsibility in secure network design, systems analysis and development, and full lifecycle project management.
- Demonstrated capacity to implement innovative data systems that drive the corporate ERP/data structure. Adept at developing network and systems design/integration and support.
- Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support.
- Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.
- 24 Years of experience with ERP system Implementation/Administration - effectively implementing and facilitating the growth of systems development, integration with the business model/processes and continuous improvement of processes through systems in the manufacturing environment as well as all cross functional departments.
- Strong background in merger/acquisition of vertically aligned business units technology including a 600,000 sqft facility, successfully merging with existing systems and establishing ERP access within 5 days of acquisition.
- CORE COMPETENCIES: ERP Implementation; Applications development; Network & Systems Design & Administration; Security/Virus Remediation; Data/Business Impact Analysis; Strong financial background, Data Integrity/Recovery; Disaster Recovery Planning; Research & Development; Cost Benefits Analysis, Operations IT/OT Network integration, Strategic Planning, Database Management/Admin, IT Roadmap development with Strategic Alignment to overall business goals
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Information Technology
Bernhardt Furniture Company
Lenoir, NC
01.2023 - Current
- Highly focused on team development to build trust, engage team members/leaders, and develop plans for investing in our staff to ensure they have the tools and skills to be successful.
- Provide leadership in evaluating, selecting, and implementing new technologies.
- Evaluate existing processes for efficiency improvements through automation or streamlining initiatives.
- Develop short-term plans to address immediate needs, while long-term strategies were being formulated.
- Created a budgeting process that accurately forecasted future IT needs.
- Maintain communication between departments to ensure successful delivery of services.
- Coordinate disaster recovery efforts in the event of system outages or other unexpected events.
- Oversee the design, development, and implementation of enterprise-wide systems.
- Developed, managed and implemented an IT strategy that aligned with the company's overall business objectives.
- Developed policies, procedures and standards related to system security and data integrity.
Vice President of Operations, Global
Datascope WMS
Charlotte, NC (Remote)
01.2022 - 12.2022
- Responsible for leading, developing, and growing the Datascope Channel Partner program.
- The program presently consists of 4 companies that sell and implement Datascope warehouse management software for Syspro customers.
- My key role consisted of building relationships, developing/facilitating training opportunities, and providing support.
- Support role in working with our development team on requests, improvements, and mitigating any support-related needs.
- Partnering with the DSPs at customer installations, upgrades, and expansions to ensure the best solution and smooth execution of projects through completion.
- Provided training and mentoring support for new employees in the operations department.
- Developed and implemented strategic plans for the operations department.
Vice President of Information Technology
von Drehle Corporation
Hickory, NC
06.2010 - 12.2021
- Assisted senior management in developing solutions for intricate operational challenges.
- Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution.
- Responsible for providing leadership, management, and strategic direction of the Information Technology Department, supporting the company's $220 million in sales annually.
- Servicing customers such as Walmart, McDonald's, and Cintas under private label as well as 400+ dealers
- Successfully led cross-functional teams in optimizing operations at 9 locations across the country, integrating paper manufacturing with converting and injection molding processes.
- Overseeing support that includes LAN/WAN, Syspro/ERP Systems, PC hardware and software, website, EDI, e-commerce, project/application implementation, disaster recovery planning, report writing, telecom, virus protection, etc.
- Key role as a member of the Senior Management Team, leading and directing the company's business strategy and employee engagement initiatives, working closely with the leadership team, site leaders, supervisors, and operators/warehouse staff.
- Formulated policies that improved operational efficiency and productivity.
- Provided oversight for all aspects of financial operations such as budgeting, forecasting, and financial analysis activities.
Information Systems Manager
American Roller Bearing Mfg.
09.2000 - 05.2010
- Planned, directed, and coordinated activities in areas of electronic data processing, information systems, systems analysis, computer programming, data communication systems, security, and disaster recovery.
- Trained staff on the use of various information systems applications, including troubleshooting techniques.
- Performed regular maintenance tasks such as patching operating systems and updating anti-virus programs.
- Managed user accounts and permissions levels across multiple platforms.
- Responded quickly to user requests for assistance with computer-related issues.
- Developed and implemented IT strategies, policies, and procedures to ensure compliance with organizational standards.
Education
Associate of Applied Science -
Catawba Valley Community College
HickoryAssociate of Applied Science - Business Administration
Mitchell Community College
Statesville, NCSkills
- Information Technology Management
- Cybersecurity
- Virtualization Technologies
- Applications development
- Network & Systems Design & Administration
- Strong financial background
- Data Integrity/Recovery
- Disaster Recovery Planning
- Operations IT/OT Network integration
- IT Roadmap development with Strategic Alignment to overall business goals
- Database Administration
- ERP systems implementation/Administration
- Network Infrastructure Design/Administration
- Microsoft Suite Support/Admin
- Crystal Reports Design / Tableau Reporting Design
- eCommerce Systems integration
- Product Lifecycle Management
- Disaster Recovery
- Data Analytics
- Mobile Application Development
- Teamwork and Collaboration
Training
- A+ Certified, June 2000
- PMP certification training, CVCC August 2008
- Network+ training, 2001
- Annual attendance at Gartner CIO conferences/webinars/events
- Managing Multiple Projects, Objectives and Deadlines Skill Path Seminar, Mar. 2007
- Dealing with Complexity: A Macro-to-Micro Information Security Strategy by Ron Baklarz, CISSP, CISA, CISM, Charlotte
- Course I: Supervisory Development Institute, October 2003 WCI, Hickory NC
- Prioritize training events, literature, conferences that promote ongoing education on the latest technologies and trends - ongoing.
Notable Honors/Activities
- Member of the Technology Advisory Board for Catawba Valley Community College, 2019-Present
- Volunteer at local food banks that provide food for needy families.
- 2021 Leadership Catawba cohort with Catawba County Chamber of Commerce
- Team leader for a group of volunteers that assist with the Forgiven Ministries of Taylorsville, NC. This is a family outreach for the children and families of the prisoners of the Alexander County Correctional Facility.
- Volunteered with the ABC's Extreme Makeover Home Edition in Charlotte, NC 2008
- Technology Committee, Hiddenite 2008 - 2010
- Parent Advisory Committee, Hiddenite Elementary School 2006-2008
- Advocate for STEM and programs that inspire young adults/females to pursue careers in STEM by participating in multiple events such as career day, Job Fairs and social media/ influencing platforms.
Certification
- A+ Certification
- Network +
References
References available upon request.
Affiliations
- Association of Information Technology Professionals
- APICS – Association for Supply Chain Management
Work Preference
Work Location
RemoteImportant To Me
Company CultureWork-life balanceHealthcare benefitsWork from home optionInterests
Outdoor Recreation
Timeline
Director of Information Technology
Bernhardt Furniture Company
01.2023 - Current
Vice President of Operations, Global
Datascope WMS
01.2022 - 12.2022
Vice President of Information Technology
von Drehle Corporation
06.2010 - 12.2021
Information Systems Manager
American Roller Bearing Mfg.
09.2000 - 05.2010
Associate of Applied Science -
Catawba Valley Community College
Associate of Applied Science - Business Administration
Mitchell Community College
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