Summary
Overview
Work History
Education
Skills
Timeline
Generic
Phyllis Barnett

Phyllis Barnett

Spanaway,WA

Summary

Driven and compassionate professional with extensive experience in customer service and caregiving roles, notably at Dollar Tree Stores and Sr. Homecare. Excelled in cash register operation and building strong customer relationships, achieving high accuracy in transactions and enhancing client well-being. Skilled in returns processing and providing empathetic customer assistance, consistently meeting employer expectations for quality and efficiency.

Overview

5
5
years of professional experience

Work History

Cashier

Dollar Tree Stores
01.2023 - 12.2024
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.
  • Operated cash register to record transactions accurately and efficiently.

Caregiver

Sr. Homecare
03.2020 - 12.2022
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained entire family's schedule and organized events.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Completed regular check-ins and progress report for each client.
  • Scheduled daily and weekly care hours for client caseload.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Assisted with daily living activities, running errands, and household chores.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Provided compassionate and patient-focused care to cultivate well-being.

Education

Diploma, GED - Geanerl

Antioch Sr High
Antioch, CA
07.1982

Skills

  • Returns processing
  • Cash Register Operation
  • ID Verification
  • Customer Assistance

Timeline

Cashier

Dollar Tree Stores
01.2023 - 12.2024

Caregiver

Sr. Homecare
03.2020 - 12.2022

Diploma, GED - Geanerl

Antioch Sr High

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Phyllis Barnett