Phyllis Bates
Trenton,TN
Summary
Detail-oriented clinic manager with a strong focus on regulatory compliance, staff management, and patient privacy. Proven ability to enhance clinic operations while ensuring adherence to HIPAA regulations.
Overview
9
9
years of professional experience
Work History
Clinic Manager
JCL Express Walk In Clinic, LLC
Lewisburg, Tennessee
11.2022 - 07.2024
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Maintained strict confidentiality of all patient records in accordance with HIPAA regulations.
Phlebotomist
PathGroup
Nashville, Tennessee
10.2020 - 11.2022
- Collected blood samples using venipuncture and capillary methods.
- Maintained accurate patient records and documentation during procedures.
- Prepared and labeled specimens for laboratory analysis promptly.
- Educated patients on the phlebotomy process to ensure comfort and cooperation.
- Followed strict safety protocols for infection control and hygiene standards.
- Managed inventory of supplies to ensure availability for daily operations.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Used heel and finger stick methods to obtain blood from capillaries.
- Interacted with patients to gather and record data prior to blood draws.
Clinic Manager
American Family Care, Inc
Birmingham, Alabama
03.2015 - 03.2020
- Managed daily clinic operations to ensure smooth workflow and patient care.
- Supervised staff scheduling to optimize team coverage and efficiency.
- Coordinated patient intake processes to enhance service delivery and experience.
- Implemented training programs for new employees to promote best practices.
- Oversaw inventory management to ensure availability of medical supplies.
- Facilitated communication between staff and patients for better service outcomes.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Tracked, organized and counted clinic stock and supplies.
- Supervised internal and external communications by answering queries and complaints.
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Led staff meetings to communicate updates, gather feedback, and discuss strategies.
- Maintained a safe and clean environment in compliance with health and safety standards.
- Maintained strict confidentiality of all patient records in accordance with HIPAA regulations.
Education
Associate of Science - Medical Assistant
Anthem Career College
Nashville, TN06-2015
Skills
- Staff management
- Regulatory compliance
- Patient records management
- Inventory oversight
- Billing and coding
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- HIPAA compliance
- Problem solving
- Clinical management
- Employee training
- Scheduling appointments
- Occupational medicine
- Urgent care
- Back office
- Administrative leadership
- Supply coordination
- Records management
- Medical billing
- Patient care coordination
- Patient flow
- Scheduling
- Personnel management
- Medical ethics
- Teamwork and collaboration
- Time management abilities
- Staff scheduling
- Compliance advisory
- Clinical operations
- Patient care assessment
- Active listening
- Electronic medical record software
- Schedule management
Affiliations
I am a mom of 2 boys, ages 30 and 27. My oldest son has his CDL and is a Truck Driver and my youngest son was in the Air Force and stationed in Hawaii for almost 3 years. I have two step daughters ages 11 and 5 and a grandson who is 3 and one on the way. I am also a very big hockey fan who never misses a Nashville Predators game.
References
References available upon request.
Timeline
Clinic Manager
JCL Express Walk In Clinic, LLC
11.2022 - 07.2024
Phlebotomist
PathGroup
10.2020 - 11.2022
Clinic Manager
American Family Care, Inc
03.2015 - 03.2020
Associate of Science - Medical Assistant
Anthem Career College
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