- Crafting and DIY Projects
- Music
- Dance
- Creative Writing
- Experimenting with different creative mediums, like crocheting, plastic canvas, wreath making, and Macrame, to expand skills and techniques
Phyllis Boley
Administrative Assistant
Newton,KS
Summary
Dynamic professional with a strong background in customer service and relationship building. Proven ability to enhance client satisfaction through effective problem-solving and meticulous documentation. As a Home Daycare Owner, successfully implemented educational programs, fostering child development and ensuring a nurturing environment. Skilled in multitasking and data management.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Language
Work History
Home Daycare Owner
Self-employed
09.2017 - 08.2019
- Developed marketing strategies to attract new clients while retaining existing families through high-quality childcare services.
- Fostered positive social interactions among children by encouraging group play and teaching conflict resolution strategies.
- Managed daily operations of the home daycare business, including staff scheduling, budgeting, and recordkeeping.
- Assisted children with developing good hygiene habits such as hand-washing, tooth-brushing, and toilet training when necessary.
- Ensured a safe and nurturing environment for children through regular inspections, maintenance, and cleaning of the daycare facility.
- Implemented effective behavior management strategies to create a positive and respectful atmosphere conducive to learning and growth.
- Established a consistent daily routine that balanced structured activities with free play time for optimal child development.
- Cultivated strong relationships with parents to establish trust and open communication regarding their child''s progress.
- Promoted early literacy skills by integrating storytime and reading activities into the daily routine.
- Enhanced children''s development by implementing age-appropriate activities and educational programs.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
Support Specialist
Ad Astra
06.2014 - 02.2016
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Provided timely assistance to customers via phone and email ensuring a high level of professionalism at all times.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Participated in regular performance evaluations, embracing constructive feedback to improve skills and enhance personal growth.
- Well organized and attention to detail was a must
- Attendance was a must and was always reliable
- Quick Learner
- Adapted quickly to changes in technology or procedural updates, ensuring a smooth transition and uninterrupted support for customers.
Cook
Park Place Assisted Living
07.2012 - 05.2013
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Education
Certificate - Medical Office Assistant
Mildred Elley
Pittsfield, United States 05.2001 -
Skills
Customer service
Interests
Software
Microsoft
MS Word
Quote
"Everything happens for a reason"
Timeline
Home Daycare Owner
Self-employed
09.2017 - 08.2019
Support Specialist
Ad Astra
06.2014 - 02.2016
Cook
Park Place Assisted Living
07.2012 - 05.2013
Certificate - Medical Office Assistant
Mildred Elley
05.2001 -
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