Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Phyllis Brooke

Golden

Summary

Dynamic Certified Pharmacy Technician with a proven track record at Kroger Pharmacy, excelling in accurate prescription processing and inventory management. Recognized for enhancing patient satisfaction through exceptional service and effective communication. Committed to continuous improvement and fostering a positive pharmacy environment while managing insurance claims efficiently.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Kroger Pharmacy
11.2022 - 03.2025
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
  • Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Restocked automated medication dispensing equipment.
  • Maintained accurate inventory levels by conducting routine audits, placing orders for necessary items, and removing expired or recalled products from shelves.
  • Achieved certification as a Registered Pharmacy Technician through rigorous training and examination processes.
  • Provided compassionate care for patients experiencing financial hardship by assisting them in navigating available resources and discount programs.
  • Supported local community health initiatives by participating in outreach programs such as flu shot clinics and medication take-back events.
  • Participated in continuing education opportunities to stay current with evolving pharmaceutical trends and advancements.
  • Enhanced patient care by accurately filling and dispensing medications under the supervision of a licensed pharmacist.
  • Reduced medication errors by meticulously reviewing prescriptions for accuracy and completeness before dispensing.
  • Maintained professional relationships with patients, healthcare providers, and insurance companies, fostering a positive image for the pharmacy.
  • Ensured proper storage and organization of pharmaceutical products, maintaining a clean and efficient pharmacy environment.
  • Upheld strict confidentiality standards by safeguarding sensitive patient information in accordance with HIPAA regulations.
  • Improved patient satisfaction through exceptional customer service during prescription drop-off and pick-up transactions.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Managed opening and closing duties for pharmacy.

Lead Registered Certified Pharmacy Technician

Albertsons Sav-on Pharmacy
06.2006 - 08.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Supervised 2 pharmacy technicians and coordinated day-to-day assignments.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Reviewed and verified customer information and insurance provider information.
  • Improved patient satisfaction through exceptional customer service during prescription drop-off and pick-up transactions.
  • Reduced medication errors by meticulously reviewing prescriptions for accuracy and completeness before dispensing.
  • Enhanced patient care by accurately filling and dispensing medications under the supervision of a licensed pharmacist.
  • Supported local community health initiatives by participating in outreach programs such as flu shot clinics and medication take-back events.
  • Upheld strict confidentiality standards by safeguarding sensitive patient information in accordance with HIPAA regulations.
  • Contributed to increased efficiency in the pharmacy by maintaining up-to-date knowledge of state regulations and industry best practices.
  • Promoted a culture of safety within the pharmacy by adhering to established protocols for handling hazardous substances.
  • Utilized computerized systems effectively for data entry tasks related to patient records, inventory management, and prescription processing.
  • Provided compassionate care for patients experiencing financial hardship by assisting them in navigating available resources and discount programs.
  • Maintained accurate inventory levels by conducting routine audits, placing orders for necessary items, and removing expired or recalled products from shelves.
  • Ensured proper storage and organization of pharmaceutical products, maintaining a clean and efficient pharmacy environment.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Managed opening and closing duties for pharmacy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Counted, measured, and compounded medications following standard procedures.

Lead Registered Certified Pharmacy Technician

Fippin Pharmacy
04.1991 - 04.2004
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted, measured, and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Reviewed and verified customer information and insurance provider information.
  • Assisted pharmacists in preparing and compounding medication, enabling timely delivery to patients in need.
  • Improved patient satisfaction through exceptional customer service during prescription drop-off and pick-up transactions.
  • Reduced medication errors by meticulously reviewing prescriptions for accuracy and completeness before dispensing.
  • Enhanced patient care by accurately filling and dispensing medications under the supervision of a licensed pharmacist.
  • Upheld strict confidentiality standards by safeguarding sensitive patient information in accordance with HIPAA regulations.
  • Contributed to increased efficiency in the pharmacy by maintaining up-to-date knowledge of state regulations and industry best practices.
  • Promoted a culture of safety within the pharmacy by adhering to established protocols for handling hazardous substances.
  • Utilized computerized systems effectively for data entry tasks related to patient records, inventory management, and prescription processing.
  • Participated in continuing education opportunities to stay current with evolving pharmaceutical trends and advancements.
  • Educated patients on proper medication usage, dosage instructions, potential side effects, and drug interactions, promoting safe and effective treatment plans.
  • Collaborated with healthcare providers to obtain necessary prior authorizations for prescribed medications requiring special approvals.
  • Provided compassionate care for patients experiencing financial hardship by assisting them in navigating available resources and discount programs.
  • Maintained accurate inventory levels by conducting routine audits, placing orders for necessary items, and removing expired or recalled products from shelves.
  • Streamlined workflow processes by collaborating with pharmacy team members to prioritize prescription orders according to urgency.
  • Achieved certification as a Registered Pharmacy Technician through rigorous training and examination processes.
  • Managed insurance claims processing for prescription coverage, resolving any issues or discrepancies promptly to ensure patient access to medications.
  • Maintained professional relationships with patients, healthcare providers, and insurance companies, fostering a positive image for the pharmacy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Education

High School Diploma -

Mineola High School
Mineola, TX
05-1980

Skills

  • Accurate Prescription Processing
  • Inventory Tracking Expertise
  • Insurance Claim Management
  • Service Excellence
  • Verbal and Written Communication
  • Strong Organizational Skills
  • Effective Troubleshooting Skills
  • Pharmacy Records Management

Certification

  • Registered Pharmacy Technician - State Boards of Pharmacy.
  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).

Languages

English
Full Professional

Timeline

Certified Pharmacy Technician

Kroger Pharmacy
11.2022 - 03.2025

Lead Registered Certified Pharmacy Technician

Albertsons Sav-on Pharmacy
06.2006 - 08.2022

Lead Registered Certified Pharmacy Technician

Fippin Pharmacy
04.1991 - 04.2004

High School Diploma -

Mineola High School

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Phyllis Brooke