Phyllis Brunson-Sutton
Newburgh
Summary
Experienced youth counselor with a proven track record at the Office of Children & Family Services, excelling in crisis intervention and behavior management. Skilled in fostering positive relationships and implementing individualized plans, I effectively reduced behavioral issues and enhanced communication skills among youth, promoting their personal growth and emotional well-being.
Hardworking job seeker, eager to secure a professional management-level, Counseling position. Ready to help team achieve company goals.
Professional with experience in youth development, adept at fostering positive relationships and guiding young individuals through personal growth. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in conflict resolution, active listening, and creating supportive environments. Reliable, empathetic, and driven to make meaningful impact.
Overview
38
38
years of professional experience
Work History
New York State Youth Counselor
Office of Children & Family Svcs/Goshen Secure Ctr
11.2007 - 07.2020
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Created and implemented individualized plans for individual youth.
- Provided crisis intervention and emotional support to youth.
- Helped youth develop and achieve personal goals with close support.
- Collaborated with parents, teachers, and community resources to provide comprehensive support for clients'' needs.
- Established and maintained relationships with youth, families and community partners.
- Reduced behavioral issues by establishing clear expectations and boundaries within a supportive environment.
- Advocated for needs of youth within community, leading to implementation of additional support resources and programs.
- Conducted group therapy sessions to foster supportive community environment among youths.
- Listened to clients' concerns and provided encouragement and support.
- Displayed sensitivity to cultural and linguistic needs of youth and families served.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Acted in the capacity of the Discipline Review Officer and determined the appropriate level of sanctioning.
- Acted in the capacity of the Administrator on Duty, taking responsibility for the safe and secure operation of the facility.
- Created effective Local Operating Procedures as they pertained to our facility.
Secure Care Staff
Office of Children & Family Svc/Goshen Secure Ctr
01.1998 - 11.2007
- Worked as a front line, uniformed secure staff for the incarcerated youth.
- Reported all youth and unit events in the unit logbook as per the logbook policy.
- Reported major issues to my immediate supervisor as per the facility policy.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with youth and other staff members.
- Responded sensitively to service youth with diverse cultural backgrounds.
- Developed relationships with youth through consistent and fair communication, resulting in increased overall satisfaction.
- Participated in team-building activities to foster teamwork and collaboration.
Secure Care Treatment Assistant
Office of Mental Health/Rockland Children's PC
10.1982 - 01.1998
- Contributed to a positive therapeutic environment by maintaining clean and organized treatment spaces.
- Provided compassionate support to patients experiencing emotional distress during the recovery process.
- Actively participated in team meetings, sharing insights on patient progress and collaborating on adjustments to treatment plans when necessary.
- Improved patient outcomes by carefully monitoring and documenting treatment progress.
- Supported patients throughout their rehabilitation journey, celebrating milestones and encouraging continued progress toward goals.
- Facilitated group therapy sessions, fostering healthy communication among participants.
- Completed necessary reports and documentation on time and to specifications.
- Monitored patient progress and reported changes to healthcare professionals.
- Administered medications as directed by healthcare professionals.
Education
Master of Arts - Communications
Marist College
Poughkeepsie, NYBachelor of Science - Human Services
SUNY Empire State College
Saratoga Springs, NYSkills
- Team collaboration
- Self-care strategies
- Verbal and written communication
- Tactful communication
- Individual counseling
- Youth supervision
- Behavior management
- Crisis management
- Group counseling
- Crisis intervention
- Mental health support
- Parent communication
Timeline
New York State Youth Counselor
Office of Children & Family Svcs/Goshen Secure Ctr
11.2007 - 07.2020
Secure Care Staff
Office of Children & Family Svc/Goshen Secure Ctr
01.1998 - 11.2007
Secure Care Treatment Assistant
Office of Mental Health/Rockland Children's PC
10.1982 - 01.1998
Master of Arts - Communications
Marist College
Bachelor of Science - Human Services
SUNY Empire State College
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