Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Phyllis Calkins

Everett,WA

Summary

Enterprising manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Branch Manager

PeopleReady
03.2022 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Resolved various issues impacting sales management and business operations.

Soup Kitchen Manager

F.I.S.H. Food Bank
01.2021 - 03.2022
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.

Staffing Specialist

PeopleReady
09.2015 - 06.2020
  • Hired employees and initiated new hire paperwork process.
  • Answer phones, place orders from customers
  • Make sure all orders are filled
  • Make sure customer satisfaction with associates that are dispatched to the job.
  • Credit and collection calls on past due invoices
  • Turn a unhappy situation into a positive outcome as long as it can be done without lose to the company

Education

No Degree - Accounting

Edmonds Community College
Lynnwood, WA
06.2015

Skills

  • Customer and Vendor Relations
  • Collections
  • Staff Training
  • Goals and Performance
  • Multitasking Abilities
  • Employee Relations
  • Procedure Compliance

Certification

Accounting Certification

Timeline

Branch Manager

PeopleReady
03.2022 - Current

Soup Kitchen Manager

F.I.S.H. Food Bank
01.2021 - 03.2022

Staffing Specialist

PeopleReady
09.2015 - 06.2020

No Degree - Accounting

Edmonds Community College

Similar Profiles

CREATE PROFILE
Phyllis Calkins