Phyllis Calkins
Everett,WA
Summary
Enterprising manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Knowledgeable Sales with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Manager
PeopleReady
03.2022 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Resolved various issues impacting sales management and business operations.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Soup Kitchen Manager
F.I.S.H. Food Bank
01.2021 - 03.2022
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Staffing Specialist
PeopleReady
09.2015 - 06.2020
- Hired employees and initiated new hire paperwork process.
- Answer phones, place orders from customers
- Make sure all orders are filled
- Make sure customer satisfaction with associates that are dispatched to the job.
- Credit and collection calls on past due invoices
- Turn a unhappy situation into a positive outcome as long as it can be done without loss to the company
Education
No Degree - Accounting
Edmonds Community College
Lynnwood, WA06.2015
Skills
- Customer and Vendor Relations
- Collections
- Staff Training
- Goals and Performance
- Multitasking Abilities
- Employee Relations
- Procedure Compliance
- Customer relationships
- Excellent work ethic
- Branch operations management
- Relationship building and management
- Client relationship management
- Sales management
- Friendly
Certification
Accounting Certification
Timeline
Branch Manager
PeopleReady
03.2022 - Current
Soup Kitchen Manager
F.I.S.H. Food Bank
01.2021 - 03.2022
Staffing Specialist
PeopleReady
09.2015 - 06.2020
Accounting Certification
No Degree - Accounting
Edmonds Community College
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