Phyllis Campbell
Memphis,TN
Overview
2026
2026
years of professional experience
Work History
Laundry
Hyatt Place Wolfchase
Breakfast Cook
Hyatt Place Wolfchase
07.2000 - Current
- Consistently maintained a positive attitude under pressure, fostering a supportive team environment within the kitchen staff.
- Handled special dietary requests with care, ensuring the satisfaction of all guests regardless of restrictions or preferences.
- Enhanced customer satisfaction by consistently preparing and serving high-quality breakfast dishes.
- Managed inventory levels efficiently, proactively ordering supplies as needed to prevent shortages.
Assistant Housekeeping Manager
HYATT PLACE WOLFCHASE
07.2000 - Current
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
Timeline
Breakfast Cook
Hyatt Place Wolfchase
07.2000 - Current
Assistant Housekeeping Manager
HYATT PLACE WOLFCHASE
07.2000 - Current
Laundry
Hyatt Place Wolfchase
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