Overview
Work History
Timeline
Generic

Phyllis Campbell

Memphis,TN

Overview

2026
2026
years of professional experience

Work History

Laundry

Hyatt Place Wolfchase

Breakfast Cook

Hyatt Place Wolfchase
07.2000 - Current
  • Consistently maintained a positive attitude under pressure, fostering a supportive team environment within the kitchen staff.
  • Handled special dietary requests with care, ensuring the satisfaction of all guests regardless of restrictions or preferences.
  • Enhanced customer satisfaction by consistently preparing and serving high-quality breakfast dishes.
  • Managed inventory levels efficiently, proactively ordering supplies as needed to prevent shortages.

Assistant Housekeeping Manager

HYATT PLACE WOLFCHASE
07.2000 - Current
  • Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
  • Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
  • Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
  • Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
  • Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
  • Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
  • Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
  • Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
  • Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
  • Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
  • Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Managed laundry sorting, washing, drying, and ironing.

Timeline

Breakfast Cook

Hyatt Place Wolfchase
07.2000 - Current

Assistant Housekeeping Manager

HYATT PLACE WOLFCHASE
07.2000 - Current

Laundry

Hyatt Place Wolfchase

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Phyllis Campbell