Norma Mosteller
RN, BSN, CCM
Fort Gibson,OK
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Skilled in creating and implementing processes to improve patient care and cultivate support teams. Compassionate Nurse Case Manager offering near 30 years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare.
Overview
28
28
years of professional experience
17
17
Case manager
Work History
Victim Advocate
Cherokee Nation
02.2024 - Current
- Improved victim support services by establishing a strong rapport and providing emotional assistance to crime victims.
- Assisted law enforcement in investigations, conducting interviews with victims and witnesses for accurate case documentation.
- Enhanced community awareness of available resources by organizing outreach events and presentations on victim advocacy programs.
- Collaborated with multidisciplinary teams, ensuring comprehensive support for crime victims throughout the legal process.
- Developed effective safety plans for at-risk individuals, addressing specific needs while prioritizing their wellbeing.
- Streamlined referral processes to relevant organizations, facilitating timely access to necessary medical, financial, or therapeutic resources.
- Increased victim satisfaction rates with provided services through regular follow-ups and ongoing communication regarding case progress.
- Provided crisis intervention and stabilization during emergencies, offering immediate support to affected individuals and families.
- Participated in professional development opportunities to stay updated on current industry trends and legislation related to crime victim rights.
- Developed partnerships with local agencies such as shelters, hospitals, or mental health providers to improve access to essential services for clients.
- Evaluated program effectiveness through data analysis and client feedback surveys, identifying areas for improvement.
- Served as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of the victim''s needs throughout the process.
- Utilized evidence-based practices to provide effective interventions for clients.
- Conducted home visits to assess clients' home environment and provide support.
Non-Emergency Transportation Driver
W.W. Hastings Hospital
02.1999 - 05.2011
- Improved patient satisfaction by providing timely and efficient transportation services.
- Ensured patient safety during transport by adhering to established protocols and guidelines.
- Reduced transport wait times for patients through effective communication with hospital staff and efficient route planning.
- Maintained cleanliness and organization of vehicle, contributing to a comfortable experience for patients.
- Assisted patients with mobility challenges, ensuring their comfort and dignity throughout transport process.
- Provided compassionate care to patients during transport, addressing any concerns or needs that arose.
- Completed thorough vehicle inspections on a regular basis, ensuring safe operation and compliance with regulatory standards.
- Trained new employees on proper procedures and protocols, enhancing overall team performance in patient transportation services.
- Communicated effectively with patients'' families, keeping them informed of transportation process and answering any questions they had.
- Developed strong relationships with hospital staff members, fostering collaboration in coordinating patient transports.
- Provided support to other team members as needed, fostering a collaborative and efficient work environment.
Quality Assurance Clerk
Cherokee Nation
05.1995 - 01.2011
- Reduced product defects with rigorous testing protocols and close attention to detail.
- Identified root causes of recurring issues, implementing corrective actions to prevent future occurrences.
- Assisted in the development and implementation of quality management systems, ensuring compliance with industry regulations and standards.
- Regularly audited production line operations for adherence to established quality control guidelines.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Counselor
Cherokee Nation
04.1980 - 10.1995
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Maintained confidentiality of records relating to clients' treatment.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
Payroll Clerk
Cherokee Nation
10.1978 - 10.1978
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
- Collaborated with human resources department to ensure proper management of employee benefits and deductions.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Managed garnishments and levies in accordance with legal requirements, ensuring proper withholding from employee wages.
- Contributed to development of company-wide policies regarding payroll practices in alignment with industry standards and regulations.
- Prepared monthly payroll reports for senior management review, highlighting any potential cost-saving opportunities or areas requiring attention.
- Established well-organized filing system for maintaining all payroll-related documents securely.
- Updated employee files with new details such as changes in address or salary levels.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
Education
High School Diploma -
Tahlequah Public Schools
Tahlequah, OKSkills
- Mental health awareness
- Client Confidentiality
- Stress Management
- Victim advocacy
- Victim rights knowledge
- Multicultural Sensitivity
- Professional boundaries
- Time management abilities
- Self Motivation
- Multitasking
- Professional Demeanor
- Case Documentation
- Administrative Management
- Teamwork and Collaboration
- Effective Communication
- Professionalism
- Client Advocacy
- Social media proficiency
Timeline
Victim Advocate
Cherokee Nation
02.2024 - Current
Non-Emergency Transportation Driver
W.W. Hastings Hospital
02.1999 - 05.2011
Quality Assurance Clerk
Cherokee Nation
05.1995 - 01.2011
Counselor
Cherokee Nation
04.1980 - 10.1995
Payroll Clerk
Cherokee Nation
10.1978 - 10.1978
High School Diploma -
Tahlequah Public Schools
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