Phyllis Clark
Jefferson,Georgia
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
In Home Delivery Associate
William Sonoma Call Center
Atlanta, GA
08.2023 - Current
- Answer questions related to products.
- Schedule deliveries
- Solve problems the customers have while scheduling
- Issue replacement order when needed
- Solve problems for customers on non scheduling issues
- Place sales orders for customers when needed.
- Provided friendly customer service when interacting with customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted follow-up calls with customers after resolving their issues.
Order Mod
Bed Bath & Beyond
Pendergrass, GA
07.2013 - 06.2023
- Researched and completed delayed customer orders.
- Researched and replied to Customer Service emails regarding customer orders/requests.
- Achieved productivity and accuracy standards to meet company guidelines.
- Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Tracked outgoing orders to provide shipping status to customers.
- Compared merchandise invoices to items actually received.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Processed sales transactions to prevent long customer wait times.
- Operated photocopiers, scanners and personal computers.
- Trained staff members to perform work activities and use computer applications.
Education
High School Diploma -
Kendrick High School
Columbus, GA06.1981
Skills
- Keyboarding/data entry
- Research
- MS Word
- MS Excel
- MS Outlook
- Problem Solving
- Customer Service
Timeline
In Home Delivery Associate
William Sonoma Call Center
08.2023 - Current
Order Mod
Bed Bath & Beyond
07.2013 - 06.2023
High School Diploma -
Kendrick High School
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