Phyllis Combs
kettering,OH
Summary
Dynamic professional with expertise in customer service and employee training, honed as a Shift Manager at Pizza Hut. Proven ability to handle escalated issues and improve team performance. Skilled in cash handling and decision-making, consistently achieving high customer satisfaction. Recognized for mentoring and coaching, enhancing staff motivation and productivity by 20%.
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Shift Manager
Pizza Hut
04.2020 - 03.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Bookkeeper
Home Depot
01.2018 - 02.2020
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Completed payroll for employees and maintained detailed records of procedures.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Head Cashier
Home Depot
07.2015 - 12.2017
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led cashiers and associates in providing thoughtful customer service.
Cashier
Walmart
07.2009 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Fairmont High
Kettering, OH05-1992
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Training and mentoring
- Mentoring and coaching
- Payment processing
- Safety compliance
- Flexible schedule
Work Type
Full TimePart TimeWork Location
On-SiteRemoteTimeline
Shift Manager
Pizza Hut
04.2020 - 03.2025
Bookkeeper
Home Depot
01.2018 - 02.2020
Head Cashier
Home Depot
07.2015 - 12.2017
Cashier
Walmart
07.2009 - 06.2015
Fairmont High
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