Phyllis J. Criner
Douglasville,GA
Summary
I’m a Business Analyst on the Enterprise Content Management team. Spent the past 20 years learning the ins and outs of the airline industry and plan on continuing for another 20. Some of my current responsibilities include: providing user support, engaging users on upcoming changes, creating content management solutions, providing user documentation and training, as well as supporting product and environment upgrades.
Overview
24
24
years of professional experience
Work History
Senior Business Analyst
Delta Airlines
09.2000 - Current
Communication - Produce and deliver presentations introducing Enterprise Content Management. · Maintain Enterprise Content Management website
User Support - Provide recommendations for best ways to resolve content management related issue.
Content Management Solutions - Develop guidelines and standards for content and document management solutions.
User Documentation and Training - Provide individual and group training.
Support Product and Environment Upgrades - Evaluate functionality of new products and new versions of products against previous.
Education
Bachelor's of Science - Information Technology
Clayton State University
Morrow, GA12-2000
Skills
- Detail oriented
- Problem-solving
- Communication
- Project management
- Teamwork and Collaboration
Timeline
Senior Business Analyst
Delta Airlines
09.2000 - Current
Bachelor's of Science - Information Technology
Clayton State University
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