Phyllis Drown

Answer phone

Open mail

Apply money to Accounts and or Invoices

Took credit card information over the phone and applied it to account or invoice

Sent payment receipts

Sent past due invoices

Worked aging

Scanned checks into lockbox at J P Morgan

Batched the checks

Had to balance

• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Proved successful working within tight deadlines and a fast-paced environment.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Paid attention to detail while completing assignments.
• Proven ability to learn quickly and adapt to new situations.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked effectively in fast-paced environments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked well in a team setting, providing support and guidance.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Managed time efficiently in order to complete all tasks within deadlines.
• Learned and adapted quickly to new technology and software applications.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Developed and maintained courteous and effective working relationships.

• Sorted Mail, Separated the checks from the documents, Take checks out of the envelopes, Find the contract id number, Find the member id number, Scan the checks, Pull the checks, Used the Opex machine for documents only, Checked to verify address was correct on returned mail
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Processed Medicaid Claims for Special Needs Students in the state of Iowa, Separated behavioral, health, transportation, transportation attendant, supplies and put the added up the minutes and put into the system, Checked if it was for individual or group services, Checked transportation for vehicle type, mileage, Added up monthly supplies, Verified address, and name

• Verified insurance coverage, Worked off of systems such as Citrix, and EPIC, Called other insurance companies to get effective date or cancellation date, These were paperless claims that came in thru the que

• Verified coverage and address, Counted the meals that were purchased to verify they were covered, Checked the delivery date, If no coverage, put the amount into a separate spreadsheet

• Processed Medicaid for Special Needs Students in the state of Iowa, Separated Behavioral from Health, Separated Individual from Group, Transportation, looked for the vehicle type, mileage, Transportation Attendant added up the minutes, Supplies added up monthly

• Opened mail, Answered questions from phone calls from members and providers, Applied money to Accounts Receivables, Development letters, Out of State Claims, Issued manual checks to providers and members, Did adjustments, Called other insurance companies to verify effective date and cancel date, Set up Workers Compensation and Subrogation and Coordination of Benefits comments, Made sure my cash receipts balanced every week, I had to know all lines of business for this position