Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phyllis Ervin

Bellflower,CA

Summary

Proven Security Guard with extensive experience at Securitas Security Services USA, adept in surveillance and emergency response. Excelled in maintaining safety through critical thinking and effective communication, a blend of hard and soft skills. Enhanced security measures, achieving a significant reduction in incident rates. CPR and First Aid certified, committed to safeguarding assets and ensuring a secure environment.

Overview

24
24
years of professional experience

Work History

Security Guard

Securitas Security Services USA
06.2007 - Current
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
  • Improved response time to incidents by maintaining clear communication channels with team members.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Security Guard

Intercon Security
01.2001 - 05.2007
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Issued access cards to authorized personnel to monitor access points.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Improved response time to incidents by maintaining clear communication channels with team members.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Checked and verified photo identification prior to granting facility access.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded quickly to emergency situations to assess and deflect issues.

Education

High School Diploma -

Alain Leroy Locke College Preparatory Academy
Los Angeles, CA
09.1981

Skills

  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Workplace Safety
  • First Aid Certified
  • Emergency awareness
  • Surveillance
  • Self-Defense
  • Dispatch
  • CPR Certified

Timeline

Security Guard

Securitas Security Services USA
06.2007 - Current

Security Guard

Intercon Security
01.2001 - 05.2007

High School Diploma -

Alain Leroy Locke College Preparatory Academy

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Phyllis Ervin