Phyllis Ford
Summary
Vigilant high performing Sr. Accounts Payable Specialist with a proven track record of 17 plus years experience delivering high-impact work in the Finance industry, excelling in invoice processing and vendor relations. Confident in ability to thrive in a fast paced setting and leverage skills in critical thinking, problem solving and attention to detail to enable team success. Committed to lifelong learning and going the extra mile to contribute to facilitate continuous improvement. Adept at implementing process improvements and leveraging critical thinking to resolve complex payment issues.
Overview
7
7
years of professional experience
Work History
Sr. Accounts Payable Specialist
West Fraser
01.2025 - Current
- Work APHD emails and SN tickets
- Correspond to vendor's inquiries via email
- Verify and investigate invoice discrepancies
- Identify and support executing process improvements
- Support AP Automation helping to reduce manual entry
- Create desktop procedures to ensure clearly documented processes
- Identify, research, and resolve NOPO and PO invoice processing issues
- Liaise with Treasury team ensuring timely payments based on priority codes
- Serve as subject matter expert (SME) on all AP business and system processes
- Support AP team special projects (i.e AP automation, Onevue testing enhancements, production fixes, upgrades)
- Train AP team members (Specialists, Supervisors, Sr. Manager, Director) and provide guidance/clarity as needed
- Ensure accuracy of indirect taxes, GST, PST, QST and self access
- Manage multiple accounts payable email boxes and directing/responding as required
- Ensure invoices, check requests, EFT, BOD, Directors payroll and employee expenses are coded, approved and appropriately supported
- Resolve complex payment issues through diligent research, clear communication with vendors, stakeholders, and timely escalation when needed
Accounts Payable Specialist
West Fraser
07.2023 - 01.2025
- Code NOPO invoices to the GL accounts daily
- 3 way match purchase orders with invoices and record necessary information
- Work with Buyers to ensure PO is enough to cover the invoice for payment
- Ensure timely payments of high level PO and NOPO invoices, maintaining strong relationships with suppliers
- Reduce invoice processing time with accurate data entry and timely vendor communication
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing
- Streamlined daily reporting information entry for efficient record keeping purposes.
N/A
GAP
05.2023 - 06.2023
Accounts Payable Specialist
CBRE
06.2022 - 04.2023
- Vendor statement reconciliation
- 3 way match invoices against purchase orders
- Develop client rapport by efficiently addressing incoming correspondence and resolving A/P inquiries daily
- Review vendor invoices for appropriate documentation and validity prior to payment
- Created annual purchase orders for security, waste and janitorial suppliers
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers
- Maintained good working relationships with vendors and resolved disputes
Service Coordinator
Siemens Industries
11.2020 - 06.2022
- Processed Enterprise Billings
- Assist ed Branch manager with Forecasting
- Manage incoming service requests via phone or email
- Matched vendor invoices with receiving data from facility in system and check for discrepancies
- Prepared and verified invoices to ensure accurate charges were billed to the customer
- Ensure correct billing rates and documents were input into SAP within a timely manner
- Managed account relationships with all building automation (BAU) customers
- Schedule and dispatch service technicians for planned and unplanned work
- Researched/Resolved invoice inquiries and maintained efficient professional working relationship with internal and external colleagues
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Communicated with clients and service providers to provide updates on work progress.
- Streamlined communication between service departments, ensuring timely updates and reducing errors.
- Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
- Coordinate the planning and delivery of service delivery; service scheduling, appointment confirmations improving customer confidence and driving value of Siemens products and services
CUSTOMER SERVICE AGENT
Johnson Controls
10.2018 - 06.2020
- Reconciles service requests daily and prepares for invoicing
- Schedule and dispatch technicians for planned and unplanned work
- Serves as primary point of contact for customers, FLSPs (Front Line Service Professionals and BSM (Branch Service Manager)
- Ensure FLSPs are provided daily schedules and maintain consistent communication
- Prepared weekly and monthly PSA (Planned Service Agreement) scheduled service visits
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Participated in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e outstanding claims, PSA variance, customer satisfaction issues)
Education
No Degree - Accounting And Finance
University of Phoenix
Tempe, AZHigh School Diploma -
Greenville High School
Greenville, MS05-1998
Skills
- Power BI
- Leadership
- Organization
- Customer Focus
- Critical Thinking
- Problem Solving
- Microsoft Excel
- Attention to Detail
- Vendor Relations
- Problem Solving
- Decision Making
- Invoice processing
Timeline
Sr. Accounts Payable Specialist
West Fraser
01.2025 - Current
Accounts Payable Specialist
West Fraser
07.2023 - 01.2025
N/A
GAP
05.2023 - 06.2023
Accounts Payable Specialist
CBRE
06.2022 - 04.2023
Service Coordinator
Siemens Industries
11.2020 - 06.2022
CUSTOMER SERVICE AGENT
Johnson Controls
10.2018 - 06.2020
No Degree - Accounting And Finance
University of Phoenix
High School Diploma -
Greenville High School
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