Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Hi, I’m

Phyllis Garrison

Assistant Manager
Anniston,AL
Phyllis Garrison

Summary

Dynamic leader with expertise in cash management and service excellence, honed at Circle K Gas Station. Proven track record in boosting customer satisfaction and driving sales through strategic decision-making and collaborative team management. Adept at conflict resolution and analytical problem-solving, achieving a 20% increase in operational efficiency.

Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in management role.

Overview

10
years of professional experience
10
Certification

Work History

Dollar Tree

Assistant Manager
03.2024 - 08.2025

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Mapco Express

Lead Sales Associate
03.2022 - 06.2023

Job overview

  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Circle K Gas Station

Assistant Store Manager
09.2021 - 06.2023

Job overview

  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Reported issues to higher management with great detail.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

Snead State Community College
102 Elder Street, Boaz,Alabama 35957

No Degree from Accounting
06-2023

University Overview


  • Relevant Coursework: [15% of clas
  • Certification in Business And Retail
  • Study Abroad: Boaz
  • Research Project: Business,

Skills

  • Service excellence
  • Cash management
  • Collaborative team management
  • Strategic decision-making
  • Analytical problem-solving
  • Effective time management
  • Team engagement
  • Workforce management
  • Workforce coordination
  • Conflict resolution
  • Recruiting and interviewing

Certification

  • Assistant Management 20 years, Communication, Computer Literacy, Financial Literacy, Alabama Certified Employee, Math for works, ACE, FEMA,

Languages

English
Full Professional
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Type

Full TimePart Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceHealthcare benefitsTeam Building / Company Retreats401k match

Timeline

Assistant Manager
Dollar Tree
03.2024 - 08.2025
Lead Sales Associate
Mapco Express
03.2022 - 06.2023
Assistant Store Manager
Circle K Gas Station
09.2021 - 06.2023
Snead State Community College
No Degree from Accounting

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