Phyllis Godfrey
Patient Care Coordinator
Antioch,CA
Summary
Dedicated Patient Care Coordinator works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 10 years.
Overview
9
9
years of professional experience
Work History
Lead Medical Receptionist
Golden State Dermatology
Albany, CA
05.2021 - Current
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Managed multi-line phone system and pleasantly greeted over 50 patients daily.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Scribe Assistant
Golden State Dermatology
Berkeley, CA
07.2019 - 05.2021
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained and documented client vital signs, medical history, medication information, symptoms and allergies.
- Called, faxed, and e prescribed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
Lead Pediatric Medical Assistant
Pediatric Alternatives
Mill Valley, CA
10.2015 - 05.2019
- Completed thorough assessments to understand current patient conditions and develop diagnoses.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Hospital admit
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Helped patients obtain advanced treatment by referring to specialists.
- Obtained client medical history, medication information, symptoms and allergies.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Administered albuterol treatments, urinalysis, FLU and RSV testing.
- Verified appropriate lab couriers picked up collected lab specimens.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Managed multi-line phone system pleasantly greeted over 50 patients daily.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Collection of monthly membership fees.
Medical Receptionist
East Bay Cardiology
San Pablo, CA
06.2012 - 01.2015
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Enhanced office productivity by handling high volume of callers per day, transcribed phone messages and relayed to appropriate staff.
- Checked patient demographic, health history and verified insurance coverage to keep information current and obtain pre authorization.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing
Education
Medical Assisting
Silicon Valley College-Emeryville
Emeryville, CA10.2004
Skills
- Patient Data Processing
- Healthcare Administration
- Authorization Verification
- HIPAA Guidelines
- Front Desk Operations
- Organization and Time Management
Timeline
Lead Medical Receptionist
Golden State Dermatology
05.2021 - Current
Medical Scribe Assistant
Golden State Dermatology
07.2019 - 05.2021
Lead Pediatric Medical Assistant
Pediatric Alternatives
10.2015 - 05.2019
Medical Receptionist
East Bay Cardiology
06.2012 - 01.2015
Medical Assisting
Silicon Valley College-Emeryville
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