Phyllis Gross
Orange Park
Summary
Dynamic professional with a proven track record in customer service and team leadership at Taco Bell. Skilled in problem-solving and money handling, I enhanced customer satisfaction by promptly resolving issues and implementing effective promotional strategies. Committed to fostering a positive work environment while driving operational efficiency and achieving sales goals.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Taco Bell
01.2022 - Current
- Supported daily operations by overseeing staff scheduling and inventory management.
- Assisted in training new team members on customer service protocols and food safety standards.
- Implemented promotional strategies to enhance customer engagement and drive sales.
- Monitored performance metrics to ensure adherence to quality standards and operational efficiency.
- Conducted regular audits of food preparation processes to maintain compliance with health regulations.
- Participated in team meetings to provide insights for operational improvements and staff morale initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Customer Service Agent
JEA
08.2019 - 10.2021
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Utilized customer relationship management software to document interactions and track service requests.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Adapted quickly to new product knowledge and company policies for effective communication with clients.
- Engaged in continuous learning through training sessions to develop skills in conflict resolution and problem-solving.
- Contributed to a positive team environment by sharing insights and best practices with colleagues regularly.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Management Trainee
Rainbow Clothing Store
02.2017 - 08.2019
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Utilized customer relationship management software to document interactions and track service requests.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Adapted quickly to new product knowledge and company policies for effective communication with clients.
- Engaged in continuous learning through training sessions to develop skills in conflict resolution and problem-solving.
- Contributed to a positive team environment by sharing insights and best practices with colleagues regularly.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Goal setting
Timeline
Assistant Manager
Taco Bell
01.2022 - Current
Customer Service Agent
JEA
08.2019 - 10.2021
Management Trainee
Rainbow Clothing Store
02.2017 - 08.2019
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