Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Phyllis Gross

Phyllis Gross

Pflugerville

Summary

Dynamic professional with extensive experience in pet care and customer service, notably at Rover.com. Proven ability to manage schedules and assess pet behavior, ensuring safety and comfort. Strong communicator and problem solver, adept at adapting to diverse environments while maintaining high standards of service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pet Sitter - Dog Walker

Rover.com
Pflugerville
02.2016 - Current
  • Provided daily care for pets, ensuring their safety and comfort.
  • Organized pet schedules, including feeding, walking, and playtime sessions.
  • Communicated with pet owners about their pets' needs and behaviors.
  • Managed multiple pet sitting assignments across various locations effectively.

Customer Service Representative

Cabela's Outdoor Adventures
Glendale
09.2016 - 02.2017
  • Conducted background checks for gun customers to ensure compliance with regulations.
  • Retrieved firearms and ammunition from storage bins for customer transactions.
  • Processed payments efficiently, maintaining accurate financial records.

Front Gate Host

Trilogy Real Estate Group
Peoria
01.2015 - 08.2016
  • Greeted guests upon entry to ensure a welcoming atmosphere.
  • Recorded license plate numbers for security and tracking purposes.
  • Verified service personnel and guest entries with homeowners to maintain property safety.

Education

Associate of Arts - Marketing

Wayne State University
Detroit, MI
01-1992

Skills

  • Pet care
  • Pet behavior assessment
  • Schedule management
  • Pet safety protocols
  • Customer communication
  • Time management
  • Problem solving
  • Effective communication
  • Adaptability

Certification

  • NRA Range Safety Officer

Timeline

Customer Service Representative

Cabela's Outdoor Adventures
09.2016 - 02.2017

Pet Sitter - Dog Walker

Rover.com
02.2016 - Current

Front Gate Host

Trilogy Real Estate Group
01.2015 - 08.2016

Associate of Arts - Marketing

Wayne State University

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