Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phyllis Harris

Jennings

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

41
41
years of professional experience

Work History

Teacher/Test Coordinator

Hamilton County School System
08.1991 - 12.2024
  • Managed testing schedules for optimal resource allocation, ensuring timely completion of all test cycles.
  • Championed automation efforts within the team to increase speed and accuracy in executing repetitive tasks during the testing process.
  • Maintained an up-to-date knowledge of industry best practices, incorporating new techniques into the test coordination process for enhanced results.
  • Efficiently allocated resources based on skillset and availability, maximizing productivity in completing assigned tasks.
  • Identified areas for improvement in existing workflows by conducting regular reviews of team performance metrics.
  • Ensured strict adherence to quality standards and compliance requirements, consistently delivering reliable test results.
  • Established strong communication channels with stakeholders, keeping them informed on testing progress and potential issues.
  • Developed practical contingency plans for potential issues that may arise during testing, ensuring minimal disruption to project timelines.
  • Ensured accurate reporting of defects by consistently maintaining detailed documentation throughout the testing process.
  • Created reusable test scripts and templates for streamlined future testing efforts, reducing time spent on manual tasks.
  • Trained and mentored junior team members, fostering a culture of teamwork and continuous improvement within the testing group.
  • Recorded inspection and test results on data sheets.
  • Monitored product quality at all stages of production process.

Insurance Clerk

Harrell Insurance Agency
08.1988 - 08.1990
  • Responded to inquiries from callers seeking information.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Processed and recorded new policies and claims.
  • Calculated adjustments, premiums and refunds.
  • Reviewed and verified addresses, phone numbers, names, ages and values.
  • Collected premiums and issued accurate receipts.
  • Managed client relationships with exceptional communication skills, leading to a high retention rate.
  • Expedited the claims process by proactively following up on outstanding paperwork and collaborating with adjusters as needed.
  • Improved customer satisfaction by efficiently processing insurance claims and inquiries.
  • Assisted customers with policy changes and updates, ensuring their needs were met promptly and accurately.
  • Organized company files and records, implementing efficient systems for easy retrieval of essential documents.
  • Reduced claim errors by meticulously reviewing policyholder information and data entry.
  • Maintained accurate records of policyholder correspondence, ensuring proper documentation for all transactions.
  • Handled sensitive customer interactions professionally, preserving trust while resolving disputes or addressing concerns.
  • Ensured compliance with state regulations while processing applications avoiding legal issues.
  • Verified client information by analyzing existing evidence on file.
  • Generated, posted and attached information to claim files.
  • Posted payments to accounts and maintained records.
  • Prepared insurance claim forms or related documents and reviewed for completeness.

Loan Officer Secretary

Production Credit/Federal Land Bank
08.1987 - 08.1989
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed strong relationships with customers through high levels of customer service.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
  • Ensured compliance with all federal and state regulations throughout the loan origination process.

Office Clerk

Gold Kist
08.1985 - 08.1987
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
  • Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
  • Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
  • Edited and proofread documents for accuracy and completeness.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Purchased and maintained office supplies.
  • Assisted with onboarding of new employees.

Receptionist

Bennett/Wisenbaker/Bennett Law Firm
05.1984 - 08.1985
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.

Education

Bachelor Of Applied Arts - Business Education

Valdosta State College
Valdosta, GA
03.1991

Skills

    Microsoft Office Certified (Word/PowerPoint/Excel/e-mail)

    41 years experience in the clerical/secretary field and teaching administrative curriculum

Timeline

Teacher/Test Coordinator

Hamilton County School System
08.1991 - 12.2024

Insurance Clerk

Harrell Insurance Agency
08.1988 - 08.1990

Loan Officer Secretary

Production Credit/Federal Land Bank
08.1987 - 08.1989

Office Clerk

Gold Kist
08.1985 - 08.1987

Receptionist

Bennett/Wisenbaker/Bennett Law Firm
05.1984 - 08.1985

Bachelor Of Applied Arts - Business Education

Valdosta State College

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