Summary
Overview
Work History
Education
Skills
Timeline
Generic

PHYLLIS HARVEY

Stockbridge,Ga

Summary

Experienced in operations management and staff development, with a strong focus on ensuring high-quality learning environments and customer satisfaction. Skilled in problem-solving, organizational development, and multitasking, ready to contribute to a new team. Seeking to leverage these abilities in a new leadership role.

Overview

23
23
years of professional experience

Work History

DIRECTOR/MANAGER

KIDS LIKE ME LEARNING CENTER
03.2014 - Current
  • Keep work space clean.
  • Make sure that children have a high-quality learning experience.
  • Make sure that Children are in a safe environment
  • Substitute Bus driver making sure children are transported safely.
  • Making sure that Parents are content when dropping off and picking up their Child.
  • Help review resumes and conduct interviews for potential employees.
  • Collect payments and manage accounts of payee's
  • Plan summer camp activities.
  • Conduct daily tours for potential families.
  • Take over the phone payments.
  • Handle any conflict that may occur with parent, staff, a child, and or vendor.
  • Analyzed financial data to develop strategies for cost savings and revenue generation.
  • Identified areas of improvement in current processes and developed solutions for increased efficiency.
  • Implemented innovative marketing campaigns to attract new customers and retain existing ones.
  • Initiated promotional activities such as discounts or special offers to boost sales volumes.
  • Maintained accurate records of inventory levels, sales figures and customer information.
  • Managed daily operations including hiring, training, scheduling, payroll and evaluating personnel performance.
  • Maintained effective relationships with clients by responding promptly to their inquiries or complaints.
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests.
  • Oversaw personnel to maintain adequate staffing and minimize overtime.
  • Managed daily operations, ensuring compliance with licensing regulations and safety standards.

Customer Service Representative

Trident Care
01.2025 - 08.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer accounts, ensuring accuracy in data entry and updates.
  • Facilitated seamless order processing and tracking for enhanced customer satisfaction.
  • Displayed the ability to enter 30 to 40 orders manually via fax process through computer System.
  • Navigated seamlessly through the Trident Call Center (TCC) application system.
  • Displayed the ability to operate the phone system effectively.
  • Provided prompt, accurate and courteous responses to customers by being genuine, caring
    and engaging.
  • Obtained a strong knowledge of medical terminology.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

CUSTOMER SERVICE REPRESENTATIVE

COMCAST
10.2009 - 03.2013
  • Company Overview: Company Overview: customer service (call center)
  • Answering inbound calls in a friendly and courteous manner.
  • Using the appropriate dialing systems to make outbound customer/ client calls.
  • Discussing billing or technical issues with a customer, researching the issues, and providing the appropriate solutions.
  • Informing customers about additional products and services.
  • Following the conversational script.
  • Escalating customer calls to supervisors when needed.
  • Improving customer retention through specialized programs and services.
  • Utilizing proprietary software systems to complete service orders and requests.
  • Answering customer questions regarding services, products, billing, claims, and equipment.
  • Customer service (call center)
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

ASSISTANT TEACHER

KID'S TIME LEARNING CENTER
03.2006 - 03.2007
  • Assisted Lead Teacher in cleaning work space.
  • Assisted Lead Teacher in making sure that children had a high-quality learning experience.
  • Assisted Lead Teacher with making sure the Children were in a safe environment.
  • Record daily reports.
  • Helped to prepare and distribute materials for activities.
  • Tracked student attendance and reported absences and tardiness.
  • Collaborated with teacher in adapting curriculum to meet individual student goals.
  • Facilitated safe and effective transitions between activities.
  • Monitored student behavior in the classroom and implemented appropriate disciplinary actions when needed.
  • Provided individualized assistance to students to help them learn new concepts, overcome difficulties and build confidence.
  • Conducted small group instruction sessions focusing on specific topics or skills according to individual student needs.
  • Supported successful inclusion of children with special needs.

SALES ASSOCIATE

ROSE OF SHARON BOOK STORE
06.2002 - 06.2003
  • Assisted Customers when needed with purchases.
  • Stocked and pulled inventory.
  • Filed receipts and important documents.
  • Took over the phone payments.
  • Followed open and close procedures set in place for opening and closing store.
  • Greeted customers warmly and offered assistance.
  • Kept work area clean, organized and free of clutter at all times.
  • Performed cleaning tasks, keeping store neat and organized.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
  • Organized merchandise displays to promote higher levels of customer engagement.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

HIGH SCHOOL DIPLOMA -

CEDAR GROVE HIGH SCHOOL
Ellenwood, Ga
05.2005

Skills

  • Operations management
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Adaptability and flexibility
  • Self motivation
  • Professionalism
  • Employee onboarding
  • Positive attitude
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Computer skills
  • Decision-making
  • Human resources management
  • Documentation and reporting
  • Problem-solving abilities
  • Excellent communication
  • Team collaboration
  • Verbal and written communication
  • Customer relations
  • Task prioritization
  • Conflict resolution
  • Hiring and training
  • Staff management
  • Quality control

Timeline

Customer Service Representative

Trident Care
01.2025 - 08.2025

DIRECTOR/MANAGER

KIDS LIKE ME LEARNING CENTER
03.2014 - Current

CUSTOMER SERVICE REPRESENTATIVE

COMCAST
10.2009 - 03.2013

ASSISTANT TEACHER

KID'S TIME LEARNING CENTER
03.2006 - 03.2007

SALES ASSOCIATE

ROSE OF SHARON BOOK STORE
06.2002 - 06.2003

HIGH SCHOOL DIPLOMA -

CEDAR GROVE HIGH SCHOOL

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