Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phyllis Hayes Berlin

Orlando

Summary

Dynamic delivery professional with extensive experience at Beyond Logistics, excelling in vehicle inspection and route planning. Proven ability to enhance customer satisfaction through meticulous delivery verification and safety compliance. Recognized for fostering positive relationships with team members while consistently achieving operational goals. Committed to ensuring efficient and reliable service.

Overview

19
19
years of professional experience

Work History

Express Delivery Driver

Beyond logistics
Orlando
08.2023 - 01.2025
  • Handled merchandise in accordance with product handling standards.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Verified deliveries against shipping instructions prior to delivering to customers.

Customer Service Cashier

Wawa
Orlando
06.2018 - 02.2024

Cashing out customers,Stocking store and cleaning ect.

  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Addressed customer questions and concerns regarding products and services.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Order Checker and Puller

Paradise gifts
Sanford
07.2006 - 10.2018
  • Sorted products and materials into predetermined sequences for display, packing, shipping and storage.
  • Stored finished products in labeled cartons and recorded location.
  • Transported materials to processing and shipping using conveyors, pumps and hand trucks.
  • Maintained positive working relationship with fellow staff and management.
  • Documented test result data and value of materials to maintain shipping, receiving and production records.

Education

High School Diploma -

Evans High School
Pine Hills, FL
06-1982

Skills

  • Vehicle inspection
  • Route planning
  • Delivery verification
  • Safety compliance

Timeline

Express Delivery Driver

Beyond logistics
08.2023 - 01.2025

Customer Service Cashier

Wawa
06.2018 - 02.2024

Order Checker and Puller

Paradise gifts
07.2006 - 10.2018

High School Diploma -

Evans High School
Phyllis Hayes Berlin