Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

Phyllis Haywood

Management
Durham,NC

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

4
4
years of post-secondary education
22
22
years of professional experience

Work History

Office Manager

Reliable Health Services
Durham, NC
09.2016 - 09.2018
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Developed close working relationships with front office and back office staff.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Assisted with regulatory issues such as compliance.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Developed policies and procedures for effective practice management.
  • Created and implemented organizational policies and procedures.
  • Accurately collected personal, billing and medical details for [Number] patients per day.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Verified confidentiality of medical records relating to clients' treatment by performing [Task].
  • Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
  • Aided with prescription refill requests.
  • Reviewed and sent medical records to other physicians upon request.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.

Restaurant General Manager

NATH Franchise
Raleigh, NC
01.1997 - 08.2016
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Limited portion sizes and used garnishes to control food costs.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set schedules for 30 staff by planning and designating shifts and hours.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each [Timeframe].
  • Verified accurate records and sufficient supplies by conducting [Timeframe] inventories of food, beverages, glassware and other materials.
  • Recruited top-notch employees for [Job title] and [Job title] positions.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

Education

Associate of Arts - Data Processing

Johnston Community College
Smithfield, NC
08.1984 - 08.1986

Associate of Arts - Paralegal Studies

Durham Community College
Durham, NC
08.2013 - 06.2015

Skills

Insurance billing procedures

undefined

Timeline

Office Manager

Reliable Health Services
09.2016 - 09.2018

Associate of Arts - Paralegal Studies

Durham Community College
08.2013 - 06.2015

Restaurant General Manager

NATH Franchise
01.1997 - 08.2016

Associate of Arts - Data Processing

Johnston Community College
08.1984 - 08.1986

Similar Profiles

CREATE PROFILE
Phyllis HaywoodManagement