Phyllis Heard
TALLASSEE,AL
Summary
Talented Production Worker offering 8 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Proven provider of low-risk production and manufacturing services. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Production Worker
PSA Corporation
Auburn, AL
08.2019 - Current
- Assisted in setting up production lines for manufacturing processes.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Cleaned up work area at end of shift to maintain safe working environment.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Set up and operated production machinery according to specific standards and protocols of company.
- Used hand trucks and forklifts to unload, load and transport items.
Cashier
Tallassee Super Foods
TALLASSEE, AL
07.2014 - 08.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers by providing information and resolving complaints.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Adhered to social distancing protocols and wore mask or face shield.
Packer
Webster Bes-Pak
Montgomery, AL
04.2000 - 03.2004
- Packed products in accordance with specified instructions.
- Accomplished production goals by working with speed and accuracy.
- Assembled, lined and padded cartons and containers.
- Placed or poured products or materials into containers or filled containers from spouts or chutes.
Education
High School Diploma -
Tallassee High School
Tallassee, AL05-1995
Skills
- Equipment Troubleshooting
- Manufacturing support
- Safety Management
- Machine Operation
Timeline
Production Worker
PSA Corporation
08.2019 - Current
Cashier
Tallassee Super Foods
07.2014 - 08.2019
Packer
Webster Bes-Pak
04.2000 - 03.2004
High School Diploma -
Tallassee High School
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