Phyllis Hildreth -Mack
Tulsa,OK
Summary
Skilled Senior Account Representative proficient in managing account needs, correcting issues and obtaining documentation. Adept at entering orders, updating system, and following up with customers. Seasoned Senior Account Representative showcasing comprehensive background in account management, client relations, and strategic planning. Proficiency lies in driving business growth through innovative sales strategies while maintaining high levels of customer satisfaction. Demonstrates strong problem-solving skills, negotiation capabilities, and commitment to achieving customer's objectives. Impact made in previous work includes substantial revenue increase and improved client retention rates. Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.
Overview
9
9
years of professional experience
Work History
Senior Account Representative
American Car-mART
Tulsa, OK
03.2021 - Current
- Developed and managed relationships with key accounts to ensure customer satisfaction.
- Identified and resolved issues related to customer service and account management.
- Collaborated with cross-functional teams to create customized solutions for customers.
- Created reports on account activity, performance metrics, and customer feedback.
- Provided training and support for team members on various account management processes.
- Resolved complex billing disputes between clients and the organization promptly.
- Responded quickly and professionally to client inquiries via phone or email.
- Served as primary contact and support for maintaining account information and opening and closing accounts.
EVS Team Lead
Bok Event center
Tulsa , OK
08.2015 - 03.2021
- Developed and implemented training programs for EVS staff members to ensure compliance with safety protocols.
- Provided guidance and support to EVS staff on a daily basis.
- Ensured all tasks assigned to the EVS staff were completed within set deadlines.
- Maintained accurate records of personnel performance evaluations and provided feedback when necessary.
- Resolved customer complaints regarding housekeeping services in a timely manner.
- Implemented policies and procedures related to health, safety, and security regulations.
- Followed sanitation schedule and documented cleaning activities.
- Sanitized floors and walls to protect workers.
- Handled cleaning and sanitation chemicals by following safety precautions.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
- Picked up and transported recyclables and trash from various locations to appropriate disposal facilities.
- Complied with company policies regarding safe storage of chemicals.
- Applied cleaning chemicals to machinery using centralized or portable foaming systems.
- Reduced cleaning time significantly while maintaining company quality standards.
- Confirmed properly labeling and storage of chemicals and cleaning items.
- Stocked supplies in restroom and other stations throughout office building.
- Picked up items around carts by shoveling, lifting and loading loose garbage, debris and bulk refuse.
- Operated and used heavy equipment for cleaning machinery and production rooms.
- Mixed and diluted caustic chemicals for use in industrial cleaning.
- Disassembled equipment for cleaning and reassembled to restore performance.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Applied industrial chemicals safely to clean surfaces in various environments.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
- Kept business entrances clean, tidy and professional in appearance.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Completed routine maintenance checks, notifying management of needed repairs.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Housekeeping Cleaner
Hardrock casino
Catoosa, OK
06.2018 - 12.2018
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Stocked linen closets with fresh supplies of towels and linens.
- Emptied wastebaskets and replaced liners.
- Transported trash to designated disposal areas.
- Replenished amenities in guest rooms according to established standards.
- Reported any maintenance issues to supervisor immediately.
- Checked all equipment to ensure proper functioning prior to use.
- Followed safety rules when handling cleaning chemicals according to OSHA regulations.
- Maintained a clean work area at all times by sweeping or vacuuming daily.
- Performed deep-cleaning tasks such as shampooing carpets or steam-cleaning upholstery.
- Organized storage closets ensuring that all items are properly labeled and stored away safely.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Reported damage or theft of hotel property to management.
Education
Soft Ware Admin - Diploma
Wright Career College
4908 South Sheridan Road Tulsa Ok05-2015
Skills
- [Software] expertise
- Call center experience
- Business process optimization
- Call center background
- Data-driven decision-making
- Collections expertise
- Team Training
- Account reconciliation
- Communication and negotiations
- Data analytics
- Customer relationship management
- Customer training
Timeline
Senior Account Representative
American Car-mART
03.2021 - Current
Housekeeping Cleaner
Hardrock casino
06.2018 - 12.2018
EVS Team Lead
Bok Event center
08.2015 - 03.2021
Soft Ware Admin - Diploma
Wright Career College
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