Phyllis Horton

• Prepare organizational booklets with new hire information for new hires onboarding.
• Assist with requests of Gwinnett County Door Id badges for new employees.
• Monitor daily mail inboxes and respond or route accordingly.
• Maintain office supply inventory
• Purchase Order.
• Work Order Request.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Maintained positive working relationship with fellow staff and management.
• Identified needs of clients promptly and efficiently.
• Review of employee mileage claim information
• Monthly Reports.
• Provided referral resources to clients with various needs.
• Add in data for the public Helpline with approximately 200 calls monthly and GCPS with approximately 73 calls from January 1, 2024 to present.
• Reports on data for helpline maintenance.
• Monthly Reports as requested by management.
• Basic knowledge of UniteUs dashboard.
• Assist the Community Engagement Coordinator with preparation of informational packets for community events.
• Attended various Zoom and Teams meetings with other nonprofit organizations.
• Assist with other special projects or research as requested.

• Served as the Receptionist for the former Gwinnett Veterans Resource Center, assisted with the in-take process and provided community resources if needed.
• Assisted with office organization and administrative support.
• Greeted veterans and their families.
• Scheduled appointments.
• Effectively handled difficult calls.
• Displayed strong telephone etiquette.
• Assembled blessings bags for veterans.
• Records management in the disposition of records.

• Petitions and post petition modifications.
• Confirm bankruptcy cases.
• Processed claims.
• Incoming and Outgoing calls.
• Sending emails and letters to creditors and attorneys.
• Change of Address for creditors and attorneys.
• Monthly reports on all late claims to hold funds for future disbursements.
• Calendar Clerk Back-up

• Prepped 341, Confirmation and Motion to Dismiss Calendars for staff attorneys
• Processed all calendars when returned from court.
• Coordinate and gave reset dates to debtors, creditors and attorneys
• Re-noticed hearings.
• Scan and file documents on ECF.
• Mailed out rescheduled hearings.
• Follow up on previous calendars status.
• Confirm dates for monthly master calendar.
• Communicate with all three Court Deputies.
• Telephone and email communication to Trustee, and staff attorneys.

• Processed Proof of Claims.
• Processed Notice of Intent to Pay Late Claims.
• Processed File Notices on ECF.
• Processed Motions from Relief from Stay.
• Processed Creditors Refunds.
• Processed Consent Orders.

• Cash Posting – posting funds, balancing, reports.
• Bar Date Clerk – verify a case from the file date to the close date to make sure it was setup properly and accurate funds were disbursed.
• Case Setup Clerk - setup all new cases with petitions, plans and schedules.
• Motion to Dismiss Clerk – run reports to determine cases to be dismissed, calculate what has been paid and what was delinquent, give to Trustee for approval, add information to each case in the system, file MTD document with court, copy documents, mail out to debtor, debtor attorney and creditors.
• Mail Room Clerk – Opened, stamped, and distributed all incoming, walked to the courthouse to drop off and retrieve mail, file orders and do research from archived files.
• File Clerk – filed documents into the prospective files.

• File Clerk - organized and filed documents according to established procedures.
• Mail Room Clerk - processed incoming mail by sorting, batching, and distributing documents.
• Cash Posting - posted payments to debtors accounts in a timely, researched, analyzed and resolved discrepancies between payment amounts and account balances, verified accuracy of data entered into computer system to ensure proper posting of payments.

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