Phyllis Hoyle
Fayetteville,GA
Summary
Business-minded professional with a strong focus on efficiency and precision in task execution. Front office supervisor with a proven track record of delivering exceptional service and addressing inquiries promptly. Adaptable and positive, capable of thriving in diverse situations.
Overview
19
19
years of professional experience
Work History
Dry Cleaning Operator
CD One Price Cleaner
Chicago, IL
11.2021 - 05.2026
- Executed cleaning and spotting duties, sorted clothes, and advised customers on garment care, consistently upholding high company standards.
- Processed payments, managed supplies, and delivered exceptional customer service.
- Operated a cash register, answered any customer questions, and communicated with customers via phone or email.
- Maintained inventory and coordinated daily operations of dry cleaner.
- Earned Employee of the Month recognition twice for exceptional performance in customer service. for delivering great work.
Production Manager
Martinizing Green Cleaning
Chicago, IL
05.2017 - 12.2019
- Manage production from garment inventory, rush ordering scheduling, special order request, order assembly and lost/mislabeled garment resolution.
- Supervised daily production operations to ensure efficient workflow and quality standards.
- Managed staff schedules and assigned tasks to enhance team productivity.
- Trained employees on operation of front-of-house equipment and systems.
- Supported tracking of materials and supplies, maintaining inventory levels and safety compliance.
Senior Sales Rep.
Metro PCS
Chicago, IL
01.2014 - 01.2016
- Key Holder (opening and closing procedures).
- Greeted and assisted customers to enhance shopping experience.
- Activate cell phone service along with the internet, TV and Home Phone.
- Processing different forms of payments.
- Executed bank runs to ensure secure deposit of daily sales and effective cash flow management.
- Handled customer complaints to resolve issues and maintain satisfaction.
- Performed closing procedures by balancing registers and securing the store.
Teaching Assistant
New Life Daycare
Chicago, IL
01.2012 - 01.2014
- Developed and implemented educational curriculums for students.
- Facilitated daily skill-building activities for children, enhancing their development and engagement.
- Feeding and changing infant children.
- Reading and preparing kids for nap time.
- Provided case management support for parents, addressing individual needs and fostering family well-being.
- Supplied referrals to connect families with essential community resources, improving access to support services.
- Guided parents and family members in navigating available services.
- Established a network of reliable contacts within various organizations.
Sales Consultant
AT&T
Chicago, Illinois
03.2010 - 11.2011
- Guided customers in selecting tailored products and services to enhance satisfaction.
- Provided insights on wireless devices and plans to inform customer decisions.
- Processed customer transactions efficiently using point-of-sale systems.
Senior Sales Consultant
WPI US Cellular
Chicago, Illinois
02.2007 - 10.2009
- Managed customer accounts, delivering timely support and resolving inquiries to enhance client satisfaction.
- Trained sales consultants on best sales practices and customer engagement techniques to improve sales effectiveness.
- Developed customized sales strategies for diverse customer needs at WPI US Cellular.
- Conducted product demonstrations to showcase features and benefits to clients.
- Collaborated with team members to enhance customer engagement and service delivery.
Education
Diploma -
Roberto Clemente High School
Chicago, IL06-2004
Skills
- Garment care techniques
- Quality control
- Inventory management
- Payment transactions
- Machine maintenance
- Customer relationship management
- Staff training
- Time management
- Problem solving
Timeline
Dry Cleaning Operator
CD One Price Cleaner
11.2021 - 05.2026
Production Manager
Martinizing Green Cleaning
05.2017 - 12.2019
Senior Sales Rep.
Metro PCS
01.2014 - 01.2016
Teaching Assistant
New Life Daycare
01.2012 - 01.2014
Sales Consultant
AT&T
03.2010 - 11.2011
Senior Sales Consultant
WPI US Cellular
02.2007 - 10.2009
Diploma -
Roberto Clemente High School