Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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PHYLLIS HUERTA

Fort Worth,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

18
18
years of professional experience

Work History

Account Services Representative

Markel
06.2008 - Current
  • Delivered exceptional customer service to accounts
  • Insurance tracking for different banks and credit unions all over the U.S.
  • Enter car and home insurance policies to member loans. High level data entry.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests with 3 hour deadline. Emails sent via Microsoft Word.

Customer Service Representative

Washington Mutual
06.2005 - 10.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Quality assurance
  • Data entry
  • Supervisor
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Education

High School Diploma -

Sunset High School
Dallas
05.1995

Skills

  • Livechat Messaging
  • First-Tier Technical Support
  • Corrective Actions
  • Handling Discrepancies
  • Research department
  • High data entry level
  • High-Volume Environments
  • Calm and Professional Under Pressure
  • Active Learning

Accomplishments

  • Achieved high volume data entry goal through effectively helping with overtime in the data entry department.

Timeline

Account Services Representative

Markel
06.2008 - Current

Customer Service Representative

Washington Mutual
06.2005 - 10.2007

High School Diploma -

Sunset High School

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PHYLLIS HUERTA