Phyllis Jackson

• Enhanced customer satisfaction with prompt and accurate order processing.
• Supported the onboarding of new sales team members, facilitating their integration into the team smoothly.
• Implemented process improvements that resulted in reduced order processing times and increased customer satisfaction levels.
• Facilitated communication between the sales team and other departments, fostering a collaborative work environment conducive to achieving company goals.
• Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
• Prepared regular reports on sales performance metrics, identifying areas for improvement and growth opportunities.
• Streamlined processes for increased efficiency in sales support tasks.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Developed solutions to sales challenges and maximized business opportunities.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Kept high average of performance evaluations.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Organized spaces, materials and catering support for internal and client-focused meetings.

• Coordinated events for office departments, guests & visitors

-Organized over 30 special events during temporary assignment.

• Orchestrated schedule for set up/break down for facilities team
• Facilitated work environment & employee retention (Happy hour, ice cream socials, etc)
• Produced advertisements for company events
• Coordinated arrangements for company's community outreach activities (Alpharetta Mayor’s 5K Challenge; Back to School Giveaway,etc)
• Coordinated accomodations for international visitors
• Orchestrated corporate meetings
• Dispatched incoming calls, mail/package deliveries
• Implemented cost-saving measures through efficient resource allocation without compromising quality standards.
• Participated in ongoing professional development training programs to stay current on industry trends and best practices.
• Contributed to team efforts by cross-training in multiple departments, increasing overall operational flexibility.
• Provided guests with personalized recommendations on dining options, local attractions, and activities based on preferences.
• Collaborated with management to develop new strategies for improving overall guest experience.
• Trained new team members on company policies, procedures, and best practices to maintain consistency in service delivery.
• Answered customers' questions, recommended items, and recorded order information.
• Managed incoming mail receipts and reports as directed
• Review applications of potential candidates.
• Established unique service goals to each department to provide constant and excellent service.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
• Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
• Executed event invoicing and provided follow up in collections department.
• Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
• Coordinated with housekeeping staff to ensure timely room turnovers and high levels of cleanliness.
• Tracked, monitored and recorded purchasing and maintenance expenses.
• Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
• Maintained exacting standards of quality and performance.
• Managed inventory control, ensuring adequate supplies were available for daily operations and special events.

• Receive and quickly process inbound telephone communications
• Problem solve and quickly disseminate information to correct team members
• Greet and process all applicants and visitors professionally and courteously
• Manage applicant flow within office and maintain appropriate documentation
• Prioritize critical and urgent tasks in logical and efficient manner
• Prepare applicant for all information required for interviews
• Maintain files, records, mailings and reports as directed
• Review applications
• Increased Scheduled Interviews by 30%
• Assists with associate recruiting and employment verifications
• Maintain orderly office appearance
• Conduct Drug screenings for Clients
• Sell associates and Clients on benefits of utilizing Express as ideal employment resource
• Order and maintain stock of all hospitality and office supply materials.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Created and updated records and files to maintain document compliance.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Entered and maintained departmental records in company database.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Monitored office supplies by checking inventory and placing orders.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Welcomed patrons and immediately offered assistance by asking open-ended questions.
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
• Inventoried and ordered office supplies to maintain availability of products.
• Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
• Streamlined appointment scheduling processes for improved contractor satisfaction and reduced wait times.
• Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
• Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
• Facilitated timely check-in and check-out procedures, streamlining candidate flow through the interview process.
• Kept high average of performance evaluations.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Developed and initiated projects, managed costs, and monitored performance.
• Increased company revenue by implementing innovative business strategies and expanding product offerings.
• Managed high-performing teams to successfully execute corporate objectives and drive organizational success.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Established key strategic partnerships with industry leaders to enhance business development opportunities.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Oversaw major infrastructure upgrades to support rapid growth while minimizing downtime or disruptions to existing services.
• Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
• Championed corporate social responsibility initiatives that enhanced the company''s reputation as an ethical business leader within the community.
• Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
• Streamlined operations to reduce costs and improve overall efficiency.
• Drove product development from concept to launch, ensuring alignment with community needs.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Implemented effective marketing campaigns to increase brand recognition and attract new members.
• Managed financial resources effectively, maintaining profitability throughout various stages of growth.
• Prepared annual budgets with controls to prevent overages.

• Trained and supervised catering staff to maintain exceptional standards of professionalism, efficiency, and customer service.

- Promoted within 4 months of employment.

• Managed all aspects of event planning, from menu selection to logistics coordination, ensuring smooth execution and positive guest experiences.
• Enhanced company reputation through diligent attention to detail, personalized service, and consistently meeting or exceeding client expectations.
• Optimized event budgets by skillfully balancing client desires with financial constraints without compromising quality or satisfaction.
• Implemented innovative upselling techniques leading to increased revenue per event while providing additional value-added services for clients.
• Contributed to team meetings, sharing insights and strategies with colleagues fostering a supportive and collaborative work environment.
• Streamlined internal communication processes between sales, culinary, and operations teams for improved collaboration and overall performance.
• Increased event bookings by effectively promoting catering services to potential clients (Oversaw catering 30-55 orders weekly/average)
• Maintained detailed records of all inquiries, proposals, contracts and payments ensuring accurate reporting and forecasting abilities.
• Developed customized catering proposals for diverse events, resulting in higher client satisfaction and repeat business.
• Provided exceptional customer service throughout the entire event lifecycle, from inquiry to post-event followup.
• Conducted post-event evaluations with clients to identify opportunities for improvement and gather valuable feedback for future events.
• Proactively addressed potential issues during event planning stages minimizing last-minute changes/cancellations and preserving client trust.
• Monitored daily sales performance and provided feedback to each team member.
• Communicated customer feedback and complaints to team members to promote proper resolution.
• Maintained up-to-date knowledge of products and services offered to customers.
• Built strong relationships with clients by following up on previous purchases and suggesting new products.
• Assisted sales team members in developing customer relationships, and building customer loyalty.
• Scheduled and monitored sales team members' workloads to meet customer needs.

• Bookkeeping
• Managed periodic opening & closings of store
• Promoted within 6 months of employment.
• Enhanced team productivity with regular performance evaluations and targeted training programs.
• Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
• Facilitated cross-functional collaboration by coordinating shared resources between departments in a timely manner.
• Regularly reviewed project scopes to ensure appropriate allocation of resources based on changing priorities or unforeseen challenges.
• Mentored junior staff members in effective resource management techniques, fostering a culture of continuous improvement within the team.
• Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
• Championed process improvements across the organization, leading to increased efficiency in resource utilization and reduced waste.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Reduced project completion times for major projects by optimizing resource distribution and personnel assignments.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Reported regularly to managers on project budget, progress, and technical problems.