Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phyllis Jaramillo

Flagstaff,AZ

Summary

Driven by a results-focused approach, I enhanced customer engagement and streamlined operations at Raley's Supermarket LLC Arizona. With expertise in sales proficiency and conflict resolution, I successfully managed accounting operations, improved bookkeeping accuracy, and led teams to exceed service goals. My background also includes comprehensive experience in customer service, team development, and financial management.

Overview

43
43
years of professional experience

Work History

Assistant Customer Service Manager /Head Bookkeeper

Raley's Supermarket LLC Arizona
2000.07 - Current

Perform all phases of accounting operations to company standards with accurate and efficient.


Responsibility

Making efficient and objective decisions regarding bookkeeping purchases and uses of office supplies and equipment

Answering the phone courteously - taking messages.

Responsible for accuracy of store bookkeeping functions including maintaining store bookkeeping reports, daily banking procedures including ordering cash, coin, checking bank /armor car orders, reconciling safe balance, monitoring all sales receipts, prepare bank deposits, change orders, writing cash variation reports,

written reports on all NSF checks, and bad debits sending notifications

Auditing writing reports maintain company assets notifications loss prevention on any issues from both customers and employees.

Maintain positive customer service




Cleaning Crew Janitoral Services

Ower
1997.04 - 2000.07

Bid contracts

  • Handled equipment, chemicals, and materials properly and with caution.
  • hire and fired personal
  • wrote contracts,
  • handle payroll
  • keep tax reports
  • maintain a professional and friendly manner toward customers and vendors

Assistant Customer Service Bookseller

Waldenbooks
1985.04 - 1997.04
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
  • Assisted customers with locating books and other materials in store.
  • Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
  • Organized Author signing
  • Planned store advents
  • did daily deposit
  • order books
  • kept trace of customers favorite author
  • shipped books

Store Manager

Bob and Fay's Bookery
1981.07 - 1985.04

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, store for customers and employees.

Hiring, training and mentoring new staff members.

Took care of all money coming in and out

Bob and Fay were in Phoenix

I ran all aspects of this business


Education

Yavapai College
Nabb

Grocery Managment - Retail Management - WAFC

Yavapai College
Sedona, AZ
05.2006

GED -

Coconino High School
Flagstaff, AZ
1981

Skills

  • Sales proficiency
  • Cash Handling
  • Customer Engagement
  • Customer Relations
  • Training and mentoring
  • Conflict Resolution
  • Goal Setting
  • Team Development

Timeline

Assistant Customer Service Manager /Head Bookkeeper

Raley's Supermarket LLC Arizona
2000.07 - Current

Cleaning Crew Janitoral Services

Ower
1997.04 - 2000.07

Assistant Customer Service Bookseller

Waldenbooks
1985.04 - 1997.04

Store Manager

Bob and Fay's Bookery
1981.07 - 1985.04

Yavapai College

Grocery Managment - Retail Management - WAFC

Yavapai College

GED -

Coconino High School
Phyllis Jaramillo