Summary
Education
Work History
Skills
Certification
Work Availability
Timeline
Overview
Generic
Phyllis Jones

Phyllis Jones

Customer Solutions
Gotha,FL

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Education

BBA - Business Administration

Strayer University
Maitland, FL
06.2020 - Current

Work History

Customer Solution Rep

Charter Communnications
09.2020 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Served as point of contact for customers during all stages of the sales process, maintaining clear communication lines and ensuring client satisfaction.
  • Contributed to sales growth by identifying upselling opportunities during interactions with customers, promoting additional products or services when appropriate.
  • Developed strong rapport with clients through consistent follow-ups on pending matters or requests, ensuring their needs were met promptly.

Contact Specialist

Salmon Agency
09.2019 - 03.2020
  • Maintained high levels of service quality by consistently meeting performance metrics and adhering to established protocols.
  • Worked independently and in team environment and inspired fellow employees to engage in high-performing and values-based culture.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Supported marketing initiatives by effectively communicating promotional campaigns or product updates to both existing clients and potential leads during interactions.

Assistant Manager

Infostream Solutions
01.2017 - 04.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Established team priorities, maintained schedules and monitored performance.

Skills

Organization

CRM software

Goal setting and achievement

Client retention strategies

Complaint investigation

Reporting and documentation

Teamwork

Customer service

Problem-solving

Problem-solving skills

Attention to detail

Calm and professional under pressure

Reliability

Excellent communication

Certification

  • Data entery certificate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Solution Rep

Charter Communnications
09.2020 - Current

BBA - Business Administration

Strayer University
06.2020 - Current

Contact Specialist

Salmon Agency
09.2019 - 03.2020

Assistant Manager

Infostream Solutions
01.2017 - 04.2018

Overview

5
5
years of post-secondary education
9
9
years of professional experience

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