Phyllis Kendrick-Walker
Warrenton,GA
Summary
Dedicated Social Worker well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
15
15
years of professional experience
Work History
Medical Case Manager II
Augusta University Health/Ryan White Program
12.2019 - Current
- Enhanced patient care by conducting the development of a comprehensive, individualized care plan.
- Continuous client monitoring to assess the efficacy of care plan.
- Re-evaluation of the care plan at least every 3 to 6 months with adaptations as necessary for the client’s medical care plan.
- Collaborated with multidisciplinary teams to optimize patient care and treatment plans.
- Identified at-risk patients and provided targeted interventions in attempts to keep them engaged in care.
- Educated patients patients on the importance of treatment adherence and remaining connected to care.
- Assist patients with applying for financial assistance with obtaining aid to cover medication and premium costs.
- Advocate for patients in care as it relates to obtaining services in the community.
Social Worker II
Augusta University Medical Center
11.2015 - 12.2019
- Conduct comprehensive evaluations of patients' medical history, current condition, and support systems to determine appropriate discharge recommendations for inpatient Oncology unit of 50+.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Collaborate with insurance companies, Medicare/Medicaid, and other funding sources to ensure coverage for necessary post-discharge services and resources.
- Maintain accurate and up-to-date documentation of discharge plans, patient progress, and communication with healthcare providers and patients' families.
- Assist patients/family members with care after after hospitalization through: long-term acute care, acute rehabilitation, skilled nursing facility care, hospice placement, or home health health care.
- Provided afterhours Social Work consultation for child protective services issues.
Health Services Coordinator
Universal Health Services/Lighthouse Care Center
03.2009 - 08.2015
- Provided therapeutic services to a caseload of fifteen residents ages 12-17.
- Counseled residents in individual and group sessions to assist them in dealing with substance abuse, mental and physical illness, poverty, unemployment, or physical abuse.
- Interviewed residents, review records, conduct psychosocial assessments, and confer with other professionals to evaluate the mental or physical condition of client or patient.
- Collaborated with counselors, physicians, and nurses to plan and coordinate treatment, drawing on social work experience and patient needs.
- Conducted monthly audits on residents medical record to assure all documentation is up to date.
- Assisted residents in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, transporting and providing support.
- Modified treatment plans according to changes in client status/behaviors.
- Counseled and aid family members to assist them in understanding, dealing with, and supporting the youth's treatment needs and/or behavior issues.
- Increased social work knowledge by reviewing current literature, conducting social research, and attending seminars, training workshops, or classes.
- Consulted assigned Juvenile Justice Officers and/or Child Protective Services Worker, youth's progress in treatment and education.
- Participated in local (LIPT) Local Interagency Planning Team meetings.
- Participated in annual Department of Juvenile Justice Utilization Reviews and DFCS Utilization Reviews.
Education
Bachelor of Arts - Sociology
Augusta State University
Augusta, GA12.1993
Skills
- Problem-Solving
- Verbal Communication
- Attention to Detail
- Good Telephone Etiquette
- Calm Under Pressure
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Task Prioritization
- Active Listening
Timeline
Medical Case Manager II
Augusta University Health/Ryan White Program
12.2019 - Current
Social Worker II
Augusta University Medical Center
11.2015 - 12.2019
Health Services Coordinator
Universal Health Services/Lighthouse Care Center
03.2009 - 08.2015
Bachelor of Arts - Sociology
Augusta State University