Phyllis Ledgerwood
Antrim,NH
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at Elliott Hospital and beyond. Expert in client relationship building and data entry, I excel in high-pressure situations, resolving conflicts with empathy, and improving service efficiency. My friendly demeanor and problem-solving skills have consistently boosted client loyalty and operational productivity.
Professional pre-service expert with keen eye for detail and commitment to excellence. Proven capability in optimizing service procedures and enhancing operational workflows. Known for robust teamwork and adaptability, fostering collaborative environment and ensuring high-quality outcomes.
Overview
38
38
years of professional experience
Work History
Pre Services Specialist
Elliott Hospital
02.2015 - 11.2022
- Managed high-pressure situations calmly and efficiently, mitigating negative impacts on customers'' experiences during service disruptions or unexpected events.
- Streamlined the pre-service process for increased efficiency through regular communication with team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Registar Emergency Department
Monadnock Com Munity
02.2014 - 02.2015
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Updated computer system with latest information to keep records current and accurate.
- Verified paperwork accuracy and checked for completion prior to processing.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Realtor
Bean Group
10.2010 - 05.2014
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
Customer Service Representative
VQ OrthoCare
05.2004 - 05.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Merchandise Associate
Walt Disney Parks and Resorts
09.1984 - 04.1994
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Associate of Arts -
Cerritos College
Norwalk, CA01-1974
High School Diploma -
Mayfair High
Lakewood, CA01-1972
Skills
- Client relationship building
- Data entry proficiency
- Industry awareness
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- HIPAA compliance
Timeline
Pre Services Specialist
Elliott Hospital
02.2015 - 11.2022
Registar Emergency Department
Monadnock Com Munity
02.2014 - 02.2015
Realtor
Bean Group
10.2010 - 05.2014
Customer Service Representative
VQ OrthoCare
05.2004 - 05.2008
Merchandise Associate
Walt Disney Parks and Resorts
09.1984 - 04.1994
Associate of Arts -
Cerritos College
High School Diploma -
Mayfair High
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