Summary
Overview
Work History
Education
Skills
Timeline
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Phyllis Lester

Murfreesboro,TN

Summary

Dynamic bartender with extensive experience, recognized for exceptional customer service and conflict resolution skills. Proven ability to enhance guest satisfaction and foster team collaboration while maintaining cleanliness and hygiene. Expert in classic cocktails and responsible alcohol service, consistently driving repeat business through attentive and personalized service. Committed to upholding the highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

17
17
years of professional experience

Work History

Bartender

Torch Cigar Lounge
04.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender Shift Manager

Larry's Ultra Lounge
09.2018 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.

Assistant General Manager

Luckey Hospitality
07.2023 - 03.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.

Bar Manager

Kat's Bar & Grill
07.2014 - 04.2018
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.

Bartender Trainer

O'Charley's
05.2008 - 01.2015
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
  • Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
  • Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
  • Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
  • Implemented cross-training programs to ensure all bartenders were proficient in various roles, reducing downtime during peak hours and increasing overall productivity.

Education

High School Diploma -

Treadwell High School
Memphis, TN

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Payment processing
  • Menu memorization
  • Suggestive selling
  • Food service
  • Classic cocktails
  • Food running
  • Customer service

Timeline

Bartender

Torch Cigar Lounge
04.2024 - Current

Assistant General Manager

Luckey Hospitality
07.2023 - 03.2024

Bartender Shift Manager

Larry's Ultra Lounge
09.2018 - Current

Bar Manager

Kat's Bar & Grill
07.2014 - 04.2018

Bartender Trainer

O'Charley's
05.2008 - 01.2015

High School Diploma -

Treadwell High School

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Phyllis Lester