Phyllis Hankins

• Took time from career to care for elderly mother who had a heart attack and suffered from Dementia and other health issues.
• Gave full time care daily that included assisting with daily activities and personal care, dressing, bathing, and mobility to get around.
• Managed over 20 different medications and supplements and maintained a medication schedule daily.
• Provided transportation and accompanied to all medical appointments.
• Implemented home monitoring devices and wearable fall dectection devices to provide additional safety.

• Managed multi-line phone systems, efficiently handling an average of 50+ inbound calls daily while delivering exceptional customer service.
• Streamlined front desk operations to enhance patient check-in processes, resulting in a 30% reduction in wait times.
• Coordinated appointment scheduling for a busy veterinary clinic, effectively optimizing staff workload and maximizing daily patient intake.
• Provided comprehensive training to new receptionists on front desk functions and procedures, facilitating a smooth onboarding process.
• Supported team members in cross-training by sharing knowledge of front desk operations, including both opening and closing functions.
• Demonstrated my multi-tasking skills by monitoring the front desk operations and providing assistance to veterinarians during exams, supporting surgical team with surgery preparations.
• Provided excellent patient care during patient recovery monitoring, recorded vital signs, administered medications and vaccinations, educated pet owners on home care instructions.

• Hired privately to assist long-term Hospice providers with daily care for senior patient with inoperative brain tumor.
• Collaborated with hospice provider to implement a personalized care plan, ensuring the patients needs were met and their quality of life maximized.
• Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client/patient.
• Provided mobility assistance such as walking and regular exercising.
• Communicated regularly with patients' families to provide updates on health and wellbeing.
• Enhanced patients'' emotional well-being by offering companionship and engaging conversations.

(Letter of Recommendation provided upon request)

• Answered a high volume of calls while maintaining a professional and friendly attitude.
• Managed appointment scheduling and follow-ups, optimizing clinic workflow and enhancing client satisfaction through effective communication and personalized service.
• Implemented the discharging process for all pet patients that included receiving payment for services, educating on home care post surgery instructions, and explaining the take home medications.
• Processed client transactions swiftly and accurately, ensuring seamless payment procedures while maintaining comprehensive financial records and reporting.
• Handled end of day closing procedures and financial balancing completed accurately, prepared bank deposits.
• Properly organized medical record forms in file and correctly filed back at end of day, pulled next day medical records for scheduled surgeries and prepared them accordingly.
• Completed lobby cleaning procedures and close down.

• Greeted public walk-ins and guests in office and on the phone.
• Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
• Verified tenant incomes and other information before accepting lease applications.
• Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
• Collected monthly rent payments and other fees, always properly recording, and processing money.
• Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.
• Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.